Login

u/GarageCommercial1957

r/deliveroos
Image 1 — “Deliveroo rider account stuck on ‘Complete compliance checks’ even though everything says Completed – anyone else had this?”
Image 2 — “Deliveroo rider account stuck on ‘Complete compliance checks’ even though everything says Completed – anyone else had this?”
Image 3 — “Deliveroo rider account stuck on ‘Complete compliance checks’ even though everything says Completed – anyone else had this?”
▲ 0 r/deliveroos

“Deliveroo rider account stuck on ‘Complete compliance checks’ even though everything says Completed – anyone else had this?”

I’ve been delivering with Deliveroo for about a week. Last night my app suddenly said I needed to complete compliance checks and resubmit a Sterling background check, even though I’d already passed one before being approved.
I’ve done it again and now every compliance check has a green tick and says ‘Completed’, but the app keeps taking me back to the ‘Complete compliance checks’ screen and won’t let me go online.
It’s been about 17 hours since everything changed to Completed. Has anyone else had this happen? Did it fix itself or did you need Rider Support to sort it out? I’m also worried that I’ll somehow be put back on the waiting list.

u/GarageCommercial1957 — 18 hours ago