r/deliveroos

Feels like half my pings lately are grocery orders instead of normal takeaway runs. I’ve got a bit of a love/hate relationship with them honestly. Carrying heavy bags full of milk and water bottles is rough, but at least supermarket pickups are usually ready straight away instead of standing around waiting 20 minutes in restaurants. What are people finding better lately for hourly earnings, grocery hubs or normal restaurant orders?

The economy must be bad. Those Lime bikes aren't free. Pretty expensive to rent.

Hi all,

I subscribed to Deliveroo Gold in November 2025 for 1 year. Following the recent changes to the Gold subscription terms, I decided to cancel my subscription. My understanding was that cancelling would either:

• stop the auto-renewal due in November 2026, or
• entitle me to a pro-rata refund because of the change in terms.

However, after contacting Deliveroo support, they’ve told me that by cancelling I not only lost access to Gold immediately, but also became ineligible for any pro-rata refund related to the updated terms.

That doesn’t seem right to me. I expected the subscription to continue until November 2026, given it had already been paid for.

Has anyone else experienced this, or does anyone have advice on how best to pursue compensation or challenge this?

Thanks

I ordered a Lasagne today and the app wanted my date of birth!!! The driver then wanted to see my driver's licence to verify my date of birth. Maybe someone wrongly flagged the lasagna as an alcoholic item. I am someone in his 60s.

Has anyone else experienced this?

If someone wants to try it, it was the 'All Out Lasagne' from Zizzi in South Woodford, London.

Ordered some food yesterday, it arrived in a black open plastic bag and the food was spilled everywhere. When I asked for a refund, the agent asked me for a photo, then a second, then a third, always finding excuse for the photo not to be approved. When they finally got me waste 1 hour talking pictures they told me the food was perfectly consumable. What a joke customer service and a joke company. I wish them to go belly up as fast as possible.

Stay away from this scam company !!!

All the local food shops - co op, Morrisons and Sainsbury's have just added tag scanning before collection.

The problem is I now can't see the number of items in the order and what they are until the tag has been scanned. I don't know whether to take a bag, two bags, a trolley or cancel it until I am right at the collection point.

As the items are in sealed or stapled bags I can't check, what is the point of even showing the contents of the order if we can't see it before we are there?

Deliveroos have once again ruined one of its useful features which helped the driver. Ridiculous.

Perhaps the GMB union could get onto this and ask them to change it back to non tag scanning for large supermarkets or change the app so items aren't hidden before the tag scan.

At least on Uber you can see the contents before you even start driving there or heavy orders for Tesco whoosh and have a chance to decide what to do.

Ordered a takeaway this evening and paid extra for priority delivery as I didn’t want cold food. This is the third time I’ve tried this with the same outcome. After the order had been picked up, the driver proceeds to go in the complete wrong direction stop somewhere else for ages and take an extra 20 minutes to deliver the food. When asking the driver where he was going, he lied saying he had one stop before mine which I know isn’t the case as I paid for priority and the app would tell me that. The food then arrived cold and deliveroo refused to offer me a refund even though I paid for priority. I understand drivers don’t get paid much for the delivery but I just think it’s pretty crappy on the customer to do that. It’s obvious he was using multiple apps but surely it tells you on deliveroo if it’s a priority delivery. Just annoyed as I’ve got cold food and wasted money.

can anyone recommend a insurance company for a 125cc and a price they are paying.

came across a company called sabre direct. not sure if anyone else is insured with and if so has deliveroo accepted there insurance certificate once submitted. cheers

Its annoying that they dont pay you for elevation and only for distance as it may be in theory a mile away but if half of that mile is a steep hill its something what will exhaust you out and makes the job pretty kuch not worth it. I accepted an order yesterday and when i tell you it was a steep incline for 10 mins.. i genuinely got home after the shift and passed tf out, had a massive headache and i could barely do anything the next day it was tough. I knackered my self out to the max. Seriously always look at the elevation. No tip after that climb tho ofc. No spills. Is what it is. Learn ur area and cancel orders what will take you on a serious incline!

Never seen this before its a co op order so I cant imagine what on earth it would be

Generally multi app between deliveroo and just eat. i prioritise deliveroo as it's more busy in my area.

my question is what would be a reasonable amount of time to get to the store from when I accept the order cheers.

Just delivered to the red priestress from game of thrones. At first the name rang a bell but didn't make much of it. Then she came out of the hotel and she looked familiar but a lot younger irl. After she left I googled the name and it was her. Now I regret not asking for a cheeky photo.

I know we shouldn't judge others - we are all Jebus's children etc - but a (now ex) rider used to regularly ask customers if he could use their toilet when delivering to them.

If he had delivered to me, and then asked to use the loo, I definitely would have told him that he couldn't - is that harsh? 😅

I know how frustrating it can be at times when you're busting for a pee and all of your orders are suddenly from shops or restaurants that have no facilities, but still - it's why we all have bladders of steel, right?

Its the one where you have to put the id next to your face, ive uploaded 4 different photos and apparently the team have rejected all of them. Its clearly me too. Im confused. They take a while to review the pictures too so yesterday i was only able to go live on uber eats and not deliveroo missing out on money. Great.