r/deliveroos

I’ll begin… 400 rejections today, versus 4 accepted and delivered.

Does anybody know if an update has been released yet to fix the issue from the last few days - where Pixel phones seemingly didn't work with all NFC check-in tags?

I'm not a delivery rider. I'm just a very regular customer.

Whenever anyone orders in our house, we all have the same codes (obviously all different codes, but in the sense none of them have ever changed. My mum, my brother, my sister, my BIL to be, and I all know of each other's codes)

Whoever's ordered it, anyone can pick the order up.

Say if my sister's ordered something, and it arrives and she's in the bathroom, I or somsone else can grab the door and give the rider her code.

It's been years and none of our codes have ever changed and I would assume they're meant to?

For example if you have a frequent enough driver (I often get semi regular drivers) who is not very law-abiding, they could memorise the code, punch in the code, and basically steal your food without delivering it.

I saw this on Google's AI overview:

Other users experience a completely random 2-digit code for every single order, which is the system's intended primary security measure.

Can somsone tell me if it's meant to be random or not?

I was onlone from 18:00 to 22:00 yesterday and not a sigle order came through.

I've also been online for an hour and a half now and I've had nothing.

I've made to sure to be at the city centre where it's normally busiest. Previously, I could clear £100 on Friday evenings and Saturdays. The fact that nothing is coming through is annoying.

I'm in a car so I believe I shouldn't be barred from anything?

Also, I've seen other drivers come and go so I know there are orders. I've seen the same guy on a moped come and go three times!

Contacted rider support but they said there's nothing wrong and gave the usual spiel about busy and non busy periods.

Heya has anyone else experienced their subscription just vanishing. Until 2nd July I had gold plus. The last time the subscription was taken out was on 11th June. So I should still have 1 week but its just gone.

Contacted deliveroo and waiting for their response but jusy curious if anyone else is having this problem.

As riders know, Uber Eats allows riders to easily opt out of delivering alcohol—either to avoid the complications of ID checks or for personal, moral, and religious reasons.

My question is: why doesn't Deliveroo offer a similar opt-out for alcohol? Furthermore, this choice should be extended to all non-halal. A massive portion of the delivery workforce is Muslim, and being forced to handle pork products like bacon directly violates our core religious beliefs. It is also antisemetic not being able to opt out of non-kosher deliveries.

Denying workers the ability to filter deliveries based on faith-based dietary restrictions feels deeply unfair and discriminatory. If apps can accommodate alcohol preferences, they should accommodate religious freedom. Riders deserve the same right to choose what they deliver as customers have in choosing what they eat without a loss of income.

Deliveroo quietly removed the “on time promise” for plus members, but I have only just noticed now when my order was late. I bought a subscription based on the fact that if the delivery takes extremely long I was to be awarded the £5 from Deliveroo. It now feels like there is no incentive and it doesn’t matter if your deliveries keep coming late .

Opinions?

"From 1 October, employers caught hiring illegal workers as food delivery drivers or construction workers will face fines of up to £60,000 per illegal worker or five years in prison.

Gig economy employers will be legally required to ensure Right to Work checks are undertaken."

I have feeling with Reform's rise, and with Andy Burham avoiding pressure of having to call a snap election, Labour might get serious this time.

Thoughts and opinions, keep it civil.

https://x.com/i/status/2072290023827784000

I just got stuck on an order for 20 minutes at McDonald's because they didn't have the order in their system and they automark all orders as ready immediately upon pulling them out of the machine. Eventually a worker just made the order from the item list on my phone. I tried to call support and waited 7 minutes before giving up. I wonder why they're so busy at the moment...

Whoever made this decision is completely out of touch with reality. These ignorant idiots need to spend some time as a deliveroo rider before they make such impactful decisions. If this implementation stays and they don't crack down on false ready markings, this will cause a catastrophic loss of efficiency. I can't believe this was put through without considering this. I hope the deluge of rider support phonecalls requesting manual rejections has made them realise their mistake. Fuckings morons.

I have noticed you keep on using deliveroo, and are somehow just expecting things to get better.

The reality is we are in end game capitalism, you are freelancers,

Some of these policies also affect customers in a bad way.

So negative policies for riders.

Low fees, decided by the app, customer's only intervention is the poor tip system.
Forced stacking of orders, which can have messed up routes, delays on pickup etc.
Orders marked as ready when they not ready.

Negative polices for customers.

Can take a while for driver to pickup an order, related to low fees.
Stacked orders means cold late deliveries.
They cannot entice a driver as they have no control of fees.

The first advice I have is to boycott deliveroo, by this I mean dont even login to the app, a lot of you still use the app, but are trying to fight the system on a order by order basis, this will be ineffective, and you end up doing some work for the app.
Dont login to the app at all!!!!!.

Second advice, do some proper organisation, a union I think wont achieve much, a better idea is to get a petition going for both customers and riders to sign about the forced stacking, and add to it as well riders and customers should negotiate fees between themselves.

Also see if you can start your own company, this company would have the customer set the fee themselves, and if no riders accept the offer, they can either propose a counter fee, or the customer gets impatient and raises the fee themselves, this will lead to higher pay per delivery.
The app would also do every single order as a single, no stacking nonsense. More work for riders this way, faster, hotter deliveries, and no dilution of fees on stacks.
Customers would be able to cancel right up until the point a rider agrees to the fee. Once fee agreed neither driver or customer can cancel without a holding fee penalty, however if the order has an issue at restaurant, such as a delay, the driver would be able to inform customer there be a waiting fee, and if that is rejected by customer, then order is cancelled, driver keeps the holding fee as compensation for driving there.

Hi everyone!
For those delivering by motorbike in Belfast , how much do you usually make per day using all the apps combined (Uber Eats, Deliveroo, Just Eat, etc.)? And roughly how many hours do you work?

Just thinking about buying a bike and earning some extra weekend money and whether it’s worth it. Seems flexible, you get to work your own hours and extra money on the side (I have a regular 9-5). Has anyone got any experience? It it expensive to do, competitive or not worth it? Many thanks!

Edit: I’m in the London area.

Legally, nobody under 18 can have a deliveroo account. A child I look after, aged 15, regularly orders from deliveroo and therefore must have an account. How has this been possible? Would drivers give him goods even though he is obviously a chil Can i report it and have his account closed?

Just did a alcohol delivery and before it would let me enter dob, it made me accept that it was OK for the app to record voices during interaction.

Interesting new thing

I remember a few years ago there was a brief moment on UberEats where we could see all of our rider statistics - acceptance rate, cancellation rate etc, before they suddenly hid everything from us again.

Now that Roo are being so strict about orders being accepted and then rejected - firing out warnings, and locking us into deliveries that are supposedly 'ready' - I was thinking that it might be helpful if we could all see these statistics on our app.

They could then at least give us a rough idea of what we should be doing to at least avoid account warnings/terminations. Like, if your 'accept and then reject' order drops below 80% for the month then you can expect a warning etc.

As a courier who did this on the side last year and managed to make around £8000, I am gutted to see that fees have dropped from on average £5 to £3, this is no longer worth it. I'm horrified that the cost of living and inflation have continued to increase yet deliveroo have dropped the fees to abysmal levels. Do you think it will ever improve?