u/GeRpY_

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Hi everyone,

My JBL 520BT (purchased Sept 2024) started acting up today. Whenever the left hinge moves or rotates, the headset shuts down immediately and restarts (Power On) by itself. It doesn't even say "Power Off".

It seems like a hardware/short circuit issue inside the hinge. Because of this, Multi-Point connection is also failing. Has anyone experienced this? Is it a known issue covered by warranty, and how long does the replacement process usually take?

(Note: I am using a translation tool, sorry for any errors.)