Vinted claim that clothes require a padded bag/envelope - this is insanity, right?
So I'm new to Vinted and I've had my first ever issue which is that an item has been damaged in transit. It was a brand new t-shirt I sold for £8 - naturally I folded and wrapped it tightly in a standard grey mailing bag like everyone else on the planet. But the buyer selected evri and somehow they've managed to damage the package so much that it's ripped through the bag, both sides of the shirt, and through the back of the bag too.
It took two weeks for Vinted support to look into the situation and I've just checked their packaging guidelines and I'm fairly confident they're going to say my mailing bag isn't sufficiently padded... but, surely this is ridiculous. No?
I've never once in my life from any retailer/seller/platform received a piece of clothing in anything other than a standard mailing bag. Why are Vinted's standards higher than this.