Flexispot UK Website/Misleading Stock and Shipping
Ordered a kingsize Kana bed frame + headboard and two under-bed storage drawers from Flexispot UK store on September 17th, all in walnut finish. The bed frame showed as in stock, the headboard as available at the end of October and the under-bed drawers as available at the end of September (26th-28th or so).
There was a note on the website saying "To ensure a seamless experience, your bed frame and headboard are set to dispatch together. Should you wish to have the frame delivered first, please contact our support team to request split dispatch". As we've just moved country and currently have our new mattress just on the floor, we decided to go with the split dispatch in the hopes that the bed frame would ship within a few days (as the website implied it would), and we'd receive the headboard and under-bed storage drawers at a later date when they became available.
We went ahead with the purchase, and duly sent an email requesting split dispatch. Received a reply September 18th confirming the bed frame was "now in progress for shipment". The email went on to remind us that the headboard was currently unavailable and would not ship at this time - not a problem, bed frame alone will be fine.
Over the next few days the under-bed storage drawers both showed up (despite being shown as being out of stock), but no bed frame materialised. I ended up emailing again on September 28th, asking for an update on the bed frame and whether it had shipped or not.
The response we received informed us that "the item you ordered is for a 'pre-sale' which means that you have booked the item, and we will ship it to you as soon as the inventory arrives", going on to inform us that "earliest estimated arrival date of the stock is in the last week of October".
So now we're waiting for a month at least, to receive a bed frame that we had been lead to believe was in stock and would ship within a few days (minus the headboard, which again wasn't a problem). I followed up with the support team explaining that this was not at all made clear on the website (including screenshots I had happened to make while we were shopping around), and their only response was to say that "this has already been reported to our designated department, and we look forward to the future" whatever that means, and to offer us a £20 refund on an order that was over £1,000.
Really disappointed with both the Flexispot website being so misleading, and the support team for doing so little to rectify. I understand that if the item is out of stock/on a boat somewhere in the ocean there's not much they can do, but waiting until a customer reaches out to provide this information is unacceptable. I see that the website has now been updated to show stock is expected at the end of Dec (!) for the walnut bed frame, so at this point I'm considering cancelling the whole order and just going somewhere else.
Anyone else had any bad experiences with Flexispot happily taking money for items they don't even have in stock and not making that clear? Bonus points if anyone has recommendations for alternatives to Flexispot - really not impressed with this company so far at all.