u/GeneralFarmer9960

I noticed a few days ago (April 17th) that all Google Workspace backups hadn't run since April 7th.

Reached out to Support,. They say they gotta look in to it and I should run the backups manually for now and I should let them know if the manual run resolves the scheduling issue. Today after confirming that manual run just does that and nothing more, I let support know and this is their response: "The issue of scheduled backup not running is actively been looked into internally. At the moment, a fix is schedule to be rolled out in the May updates"

Issues:

1. Why does it take Acronis 13 days (April 7th- April 20th) to even realize there is an issue?
2. Alerts dont help if the system is not detecting a missed schedule.
3. Why is Acronis not sending out alerts to all users to run their C2C backups manually?
4. What kind of a workaround is it to tell us to manually run 10 jobs per hour? They only allow 10 Google Workspace jobs per hour per client. Take a small setup of 20 users each backing up mail and drive. Thats 40 jobs, which means we gotta have someone assigned to run those 40 jobs spread out over 4 hours at 10 jobs an hour.