u/General_End3005

What do Managers do at this company on a daily basis? Are they just assigning cases and reaching out about production? I know sometimes they have meetings with the client and go over procedures and guidance. I feel like some managers are out of touch with the production expectations. I just feel like their days are a lot easier and they get to sit back and not do much while we are stressing and struggling to hit goals. I have also been on projects where a lot of the tasks managers usually have are delegated to sr analysts and team leads and it just makes me wonder what they actually do.