u/GhostPupz

My mom was traveling abroad and when her plane landed back home, she turned on her phone and my whole contact was gone on her end (more than 10 000 media files / 3GB). Fast forward a few months later, my mom recently tried switching over to a new phone and something happend in the process of transferring her whatsapp over to the new phone, now neither of us have a profile picture on either side. How can we fix this to see each other's profile picture again?