Full refund offered by Eufy if I return the entire order — can I trust this?
Hi everyone,
I bought four Eufy products on Amazon (3 EufyCam 2C + HomeBase 2) about two months ago. Two of them started having issues, so I contacted Eufy customer service via the app. They replied by email and we’ve been talking since then.
I live in Europe, so I’m speaking with Anker/Eufy’s European support team. They told me that, if I want, they can give me a full refund — but only if I return the entire order directly to them, not through Amazon (the Amazon return window closed about two weeks after I bought the items).
For context: during this period I already returned one defective camera and Eufy immediately sent me a replacement, so they’ve been responsive and helpful so far.
What puzzles me is that we’re well outside the 30‑day return policy. I asked them specifically whether returning the full order after two months could cause any issue with the refund, and they said it’s totally ok.
Has anyone here had a similar experience?
Is it normal for Eufy to handle refunds directly, outside Amazon?
And most importantly: is it safe to trust this process?
Thanks in advance for any insight.