Basically a few days ago the display shows me the picture upside down instead of normally 180 flip and the “rotate inage 180•” doesnt do anything at all. Instead the camera rotating 180• instead of the image. What can i do now?
X1 image flipped 90• and x3 image is normal
This has been a problem for months, I’ve wiped the homebase & troubleshooted via A.I but I work so much I can’t catch a HUMAN. During normal business hours & I like to see what’s going on at my home when I’m at work pulling 16 hour shifts 🤦🏼♀️ it is a older set up I was gonna upgrade but I refuse to at the prices I’ve been loyal to eufy since 2023… for whaaaat 🤷🏼♀️
What do people out the night vision settings to? The color night vision lights up the whole front door with the lights on the camera , the ring didn’t do that I’m trying t get used to it , but if I turn it off it’s black and white
I have the Eufy wired doorbell along with the bundled chime. Both are working. They are just not as loud as they need to be.
Are there options to reconnect my old analog chime? Are there options to add another chime to another room in the house? The bundled chime works as advertised but it needs to be louder or repeated in additional areas.
so i have a home where i have eufy cams connected to apple home. Am I able to add eufy cameras to my account but at my work location?
If so will eufy show under my home account or do cams have to all be at home location only?
Bought the doorbell, it is not charging. I had a Google nest doorbell that was hardwired and it worked perfectly but am phasing out nest because I need to save money.
Anything I can do? Or just troubleshooting?
New to the Eufy ecosystem, been on it for about a month now. Doorbell usually picks up the smallest things e.g. bush leaves blowing in the wind, cars driving etc... this morning, I got a notification event of my wife leaving the house to walk our dogs at 8:37am. I don't have footage of her coming back but she came back around 8:50am. I have footage of us leaving for work at 8:57am. We have a 20 minute gap in which someone was able to come to my front door and steal a pair of shoes off my front porch without being seen or picked up. There are no blind spots in which someone could hide. Is there any way that the camera could have been jammed? My doorbell cam is hard wired and is connected to a homebase 3 just beyond the front door.
I have been very happy with my EUFY cameras at my home for the past 2 years. I like them so much that I bought a system for my rental.
What I want to do is to be able to is set up a second home base which will be at the rental. I would like to share the cameras at rental with the tenant without them being able to see my home cameras. Is this possible without me being needing to share the email account with them?
Some context: I bought a 2 pack kit of S3 Pros that included a HB3, Set them up, both using multi bridge. All good, working great in eufy and Apple Home.
The issue: I bought two more S3 Pros and added them to the HB3, both using multi bridge. So, four S3 Pros, all using multi bridge. Within a couple of days, all four camera were no response in Apple Home. Rebooted the HB3, they all came back. Within a couple of days, no response in Apple Home again. This kept happening over and over. If there was a lot of activity on the cameras, they could go no response within a day in Apple Home. (Side note: no issues in the eufy app)
Debugging: for testing, I have removed two of the S3 Pros from multi bridge and have them close enough to use direct connection to the HB3. I’m now on day 4 and all is still good in the Apple Home app. But I continue to test with this setup. After a few more days I will add back one to multi bridge and see what happens
So this is where I am now. Still testing, but my theory is that the HB3 can’t handle Apple Home and four S3 Pros using multi bridge. I did testing using a second HB3 to see if I had a problematic HB3, and the exact same thing happened. So I’m fairly certain it’s an HB3 issue and not a defective unit.
Not sure if anyone else has this same situation with four S3 Pros using multi bridge and Apple Home, but wanted to share my experience.
ETA: adding some additional info
Hi everyone,
I bought four Eufy products on Amazon (3 EufyCam 2C + HomeBase 2) about two months ago. Two of them started having issues, so I contacted Eufy customer service via the app. They replied by email and we’ve been talking since then.
I live in Europe, so I’m speaking with Anker/Eufy’s European support team. They told me that, if I want, they can give me a full refund — but only if I return the entire order directly to them, not through Amazon (the Amazon return window closed about two weeks after I bought the items).
For context: during this period I already returned one defective camera and Eufy immediately sent me a replacement, so they’ve been responsive and helpful so far.
What puzzles me is that we’re well outside the 30‑day return policy. I asked them specifically whether returning the full order after two months could cause any issue with the refund, and they said it’s totally ok.
Has anyone here had a similar experience?
Is it normal for Eufy to handle refunds directly, outside Amazon?
And most importantly: is it safe to trust this process?
Thanks in advance for any insight.
I just recently bought a c37, and just discovered it does not support geofencing. Is this a feature that eufy add's later on, or should I not hold my breath?
I don’t know if it is even out yet - but I am currently using a pair of HomeBase 3 units. They’re OK, but I often notice video lag when trying to, for example, communicate with somebody at my doorbell. I’d love to correct this, and I’m fairly certain I’ve tried nearly all of the troubleshooting and networking mods that I can.
That said, the new HB is expensive. Has anyone done any direct performance comparisons?
Not sure if it's the lovely sustained 100° heat, or perhaps a software error but now on two occasions, I have caught my camera moving from the default position to looking right at my brick wall. This is not a saved position. Anyone else have this issue?
Hi everyone, My Eufy S4 triggered last night, and it turned out to be a false alarm. I sent the video to Gemini, which also detected a silhouette; since I couldn't see anything, I asked it to circle the silhouette. It turned out to be the flowerpot in the background. The flowers must have moved in the wind... Has anyone else experienced triggers like this?
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I’m looking for advice or to see if anyone else has experienced this ongoing loop with Eufy support. I’ve been dealing with persistent connectivity issues with my Eufy Security S380 HomeBase (HomeBase 3) and Video Doorbell E340, and despite a long support thread, I’m still not seeing a resolution.
**The Issues:**
* The system frequently reports "unable to connect," yet oddly, I can still sometimes change motion settings in the app.
* Connection is unstable—when it does connect, it often drops after only a couple of minutes.
* The system only functions properly after multiple manual restarts.
**Troubleshooting So Far:**
* **Firmware:** Support pushed a firmware update (v3.8.2.0) back in March, which did not resolve the problem.
* **Hardware Replacements:** I was sent a replacement HomeBase 3 unit, but the issue persists on both the original and replacement hardware.
* **Support Loop:** I’ve been through multiple rounds of support, involving offers for partial refunds and further replacements. Currently, support is asking for serial numbers and confirmation on whether the original units (though I thought I was told to keep it) were returned, but I feel like I'm stuck in an endless support cycle without a functional product.
Has anyone dealt with this "unable to connect but can change settings" glitch before? Any suggestions on what to push for next?
I've connected with Ethernet as a last resort. Thinking that somehow maybe the Wi-Fi was messing up or something. I honestly think the home base is the issue because that's how I have the camera hooked up directly to the home base my router is way too far I can't really connect it to my router
Does Eufy use the dns you have set on your router, or does it have a preset default dns like Google dns(8.8.8.8)?
I use the mini chime to store the videos. Should the chime and E340 both be connected to the IoT network or my main network?
Hi! Does anyone know how to stop getting notifications fron my eufy s330 and doorbel C31 when me or my wife walks past? The camera is in the garden and we are going crazy of all the notifications. We have ourselves added and have the notifications of us turned off but it does not work. can anyone help us out please?
Hi Everyone, I purchased my very first Eufy Camera (S340 solocam dual lens). I already have around 5 HikVision and 3 Ring Cameras, all working flawlessly after 4 years of use.
However, Eufy is driving me nuts. Right after creating and setting up the camera, it asked me to upgrade to latest Firmware(3.2.7.2), which I did. Later, while it was still in-door, right beside me, I noticed huge amount of delay when streaming live or when controlling via Pan/Tile button. Also doing playback shows a screen in loading loop of "decrypting video".
I thought may be because its not properly mounted on wall and is far away from Wifi Router, may be that's the issue. Post mounting and powering it up via direct USB Charger instead of Solar Panel, i experience massive amount of delay's, as I had witnessed before.
I went on Eufy and reddit forums and found out that it could be because of below issues :
HomeBase having issues (don't have HB)
Asus Router, change 2.4Ghz to 20Mhz instead of 40. (already done that, no benefit)
rebooted Router and Camera (no benefit)
Lowered Streaming quality from Auto to 720p (no benefit)
Disabled Ai Tracking (no benefit)
Wifi Signals are great and is showing full bars (strong). There used to be a Ring Cam plus on exact same location before that, which was working flawless @ 4k. I also saw many posts where hundreds of people are facing the same issue and no resolution is provided so far.
If there's anything I missed or can do to improve, please advice. I would highly appreciate it else I would return it by tomorrow.