this happened about a month ago. just now posting lol
For context I am 17. For probably 2 months straight now there’s been a complaint almost every single time I clock in about me from a manager. Funny enough though, instead of trying to meet with me or call me personally, I have to hear the complaint from the customer service desk person. Everyone says how hard of a worker I am EXCEPT the manager. Last night, the lady closing CO came up to me after I had already done 3 door and was like “did you to 3 door?? because there’s been complaints about it” and I was like “yeah I already told (person closing desk) that I did” then closing CO got an attitude with me and said “so if I check it’s actually gonna be filled??” I said “yes” and another coworker told me he could tell I was already getting frustrated lol, he was like what’s her problem. well the night goes on whatever. then closing desk person comes up to me and says “you need to clean 2,3 and sweep all of them and get the trash and go get carts” I tell him that I need to do my CBT(it was on the schedule) NOT TO MENTION ITS LIKE 8:30, WE CLOSE AT 9. and he goes “oh okay can you do these go backs” OMG. HOW MANY THINGS ARE YOU GONNA ASK ME TO DO. I do the go backs whatever, I start my CBT then as I’m doing my CBT they call me over the store intercom to customer service. omg. I go up there and they need help in frozen now. Great. I go help in frozen and a manager was helping but then she just walked away and never came back?? I had to empty shelves because we were getting repair work done on the freezers, I had 4 carts full of frozen items. I’m talking to the brim of the cart. I was so frustrated because I’ve been asked to do what, 5 different things in the last 10 minutes with no help. I go up to the desk and tell the guy closing, look. I’m gonna need you to pull someone from floor sweep because I literally will not be able to get all of that done, especially if the lot is bad. As I was emptying the freezers, a customer came up to me, “can I ask you a question” I felt so bad cause I felt like I said “yes” with an attitude, he looks at me and goes “you alright?” I said so softly “yeah.” At this point I’m already about to cry. Anyways he asks if we have something and I look it up for him, we don’t have it. He walks away. I take the carts to the big freezer in the back then I started feeling so guilty about giving him an attitude so I look up “(item he wanted) near me” I went and searched for that man, found him, told him who had it near us and apologized if I seemed rude to him, told him it’s bee a long day. “You weren’t being rude, but it’s good you can check yourself, I could tell it’s been a long day” my voice started shaking “yeah” then the waterworks came in. I literally turned my head and started crying, he couldn’t see my face but his son could, the man asked me where the orange juice is, I couldn’t even look at him or hardly talk and I said it’s in produce and pointed to it, his son said “ I hope you have a good rest of your night” I go to the back and start SOBBING. I am so overwhelmed. But work goes on. I go up front to start bagging again, the nice man was up there and he made a silly face at me to make me smile. I gave him a little half smile. The girl I’m bagging for as soon as I walked up could tell I had been crying and she said “he (closing desk) over stimulating you again” I just shaked my head yeah. I bag the stuff for the nice man and his son, his son says have a good night. I said it back with my voice literally shaking. I started crying again. Infront of customers. But I literally couldn’t hold my tears in, at this point it’s probably 9 cause SCO was turned off. I’m crying as I’m bagging. Finally we get the last customer, the girl I’m bagging for hugged me and I lost it. I started SOBBING. BAD. Then the guy closing desk comes up to me and says, “can you check the lot” I AM LITERALLY SOBBING AND HE ASKED ME THAT. I go on the lot, looked at it, walked back inside, just let him clear it. I go back inside,to the break room and the guy in there says “heyyy!” Then he seen my face. “What’s wrong??” I literally couldn’t say anything. Just shook my head. “You need a hug to feel better??.” No reply. He tells me he hopes I feel better and to drive home safe. I sobbed in that break room, walked out crying. The closing MIC didn’t say anything to me about me crying. No what’s wrong? No nothing. Not a concern. After she had left me to empty MULTIPLE freezers by myself.
I ended up talking to assistant manger about all of that and his response was (closing desk) is “still learning” and I was told I won’t find better than Publix.