BE AWARE YOU MUST WRITE IN TO CANCEL YOUR AnyDesk AUTO RENEWAL
Write in a formal email to cancel the auto-renewal of your AnyDesk plan if you are reading this.
I'm wondering how many people have been caught by it.
I'm an individual user bought an AnyDesk subscription last year for trial as I work in software industry, turned off auto-renewal toggle right after the subscription and removed my credit card, just in case of such thing happening. However I received an email upon the end of my subscription saying that my plan is about to expire (which was as expected right cuz I alr opted out the auto-renewal). So I left it without any response. HERE COMES TO THE FUNNY PART. Invoice started to come in for my "next billing cycle" 1 day before my plan expired so I was confused and sent a support email. AnyDesk then claimed that I did not tell them to cancel my plan 30 DAYS BEFORE my next billing cycle, so my plan HAS TO be extended one year later to 2027.
I have tried to argue that I alr did that (otherwise why did I remove my card) but they claimed that my "setting" was not working in the portal and I must WRITE IN to tell them. And because I removed my card and my payment was not gone through, they immediately deactivate my account and I was not able to login to the portal to find any prove or use any service.
Long story short, now they sent in debt collector to request FULL YEAR amount plus the debt collector serivce which is USD 700+ in total, and they refused to pro-rate or early terminate my contract and threatened to take legal action if I refuse to pay in 7 days. And apparently no negotiation can be discussed here.
I'm now seeking EVERYONE's attention to immediately check if you are in the same situation and remember to write in to their support for termination, to avoid such thing happening.
And for anyone who has haddled this before, please tell me what to do. I don't want to pay for service that I never use in a single day.