ICS
Stop transferring calls just because you see a PIP adjuster
Stop transferring calls that have nothing to do with PIP to PIP adjusters
Stop transferring activities just because you see a PIP adjuster
Stop transfer LORs to PIP adjusters when you see UM is on file
Speaking of attorneys, you have access to the dec pages. Use the one with an effective AND transaction date before the date of the accident.
Stop leaving voicemails without basic claim info
Encourage providers to use geico.com/b2b. Yes! even the people who call from subrogation companies.
We can see who had access to the claim before
you transferred, YES even if you don't go into the claim.