$4,000 worth of coach arrived.. MISSING!
Hello! I’m wondering if anyone has experienced something similar and could give me some insight because I’m honestly so shocked and frustrated right now.
I placed multiple orders with Coach during the recent drop/sale, and I had 3 separate orders being shipped to me.
The first order only had 2 bags in it. The other 2 orders had multiple bags/items in each order, and each of those orders was worth almost $2,000 CAD.
When the packages arrived, I immediately noticed something suspicious. Some of the boxes looked like they had been tampered with because the tape was loose/open.
Unfortunately, my suspicions were right.
Here’s what happened:
• Order #1 — Complete. Both items were inside.
• Order #2 — All of the bags were MISSING. The only things left inside the box were the 3 small ticket charms I ordered.
• Order #3 — This order was split into 2 separate boxes, and ALL of the items were missing. Both boxes were basically EMPTY.
I was absolutely shocked. We’re talking about thousands of dollars worth of bags just completely gone.
I contacted Coach right away, but of course, to no one’s surprise, they basically told me there was nothing they could do at this point and that I needed to file a police report and/or contact FedEx.
I’ve already opened cases with FedEx for the affected shipments and I’m waiting to hear back from them.
I asked Coach what happens AFTER I file the police report and FedEx investigates. Will Coach actually help me? Will they resend the bags that were stolen/missing?
I specifically told them I DO NOT want store credit or even necessarily a refund. I just want the bags that I ordered and paid for, especially because some of them were from the drop and may be harder to get again.
The representative basically kept telling me there was nothing they could do, so I asked for the issue to be escalated to a manager. They told me a manager should contact me within 2–4 hours.
So my question is… what normally happens in a situation like this?
I’ve been reading other cases online where people received empty or tampered packages, and it’s making me nervous because it seems like the retailer and the shipping company sometimes just keep shifting the blame back and forth.
I obviously don’t know at what point the items disappeared. I don’t have video proof of someone taking anything out of the boxes. All I know is that the boxes arrived looking tampered with and most of the items I paid for were not inside.
I’ve ordered A LOT from Coach before and have never experienced anything like this.
Has anyone dealt with this with Coach or FedEx before?
What ended up happening?
Did Coach resend your items or refund you?
Did you have to file a police report?
Is there anything else I should be doing right now to protect myself or strengthen my claim?
I spent good money on these bags and was so excited because this was my first big drop/sale order, and now almost everything is missing. 😭