r/Coach

▲ 48 r/Coach

$4,000 worth of coach arrived.. MISSING!

Hello! I’m wondering if anyone has experienced something similar and could give me some insight because I’m honestly so shocked and frustrated right now.

I placed multiple orders with Coach during the recent drop/sale, and I had 3 separate orders being shipped to me.
The first order only had 2 bags in it. The other 2 orders had multiple bags/items in each order, and each of those orders was worth almost $2,000 CAD.

When the packages arrived, I immediately noticed something suspicious. Some of the boxes looked like they had been tampered with because the tape was loose/open.
Unfortunately, my suspicions were right.
Here’s what happened:

• Order #1 — Complete. Both items were inside.
• Order #2 — All of the bags were MISSING. The only things left inside the box were the 3 small ticket charms I ordered.
• Order #3 — This order was split into 2 separate boxes, and ALL of the items were missing. Both boxes were basically EMPTY.

I was absolutely shocked. We’re talking about thousands of dollars worth of bags just completely gone.
I contacted Coach right away, but of course, to no one’s surprise, they basically told me there was nothing they could do at this point and that I needed to file a police report and/or contact FedEx.

I’ve already opened cases with FedEx for the affected shipments and I’m waiting to hear back from them.
I asked Coach what happens AFTER I file the police report and FedEx investigates. Will Coach actually help me? Will they resend the bags that were stolen/missing?

I specifically told them I DO NOT want store credit or even necessarily a refund. I just want the bags that I ordered and paid for, especially because some of them were from the drop and may be harder to get again.
The representative basically kept telling me there was nothing they could do, so I asked for the issue to be escalated to a manager. They told me a manager should contact me within 2–4 hours.

So my question is… what normally happens in a situation like this?
I’ve been reading other cases online where people received empty or tampered packages, and it’s making me nervous because it seems like the retailer and the shipping company sometimes just keep shifting the blame back and forth.

I obviously don’t know at what point the items disappeared. I don’t have video proof of someone taking anything out of the boxes. All I know is that the boxes arrived looking tampered with and most of the items I paid for were not inside.

I’ve ordered A LOT from Coach before and have never experienced anything like this.

Has anyone dealt with this with Coach or FedEx before?
What ended up happening?
Did Coach resend your items or refund you?
Did you have to file a police report?
Is there anything else I should be doing right now to protect myself or strengthen my claim?

I spent good money on these bags and was so excited because this was my first big drop/sale order, and now almost everything is missing. 😭

reddit.com
u/Glittering-Finger117 — 9 days ago
▲ 77 r/Coach

Coach are you ok? 😬 New Pretzel Crochet Bag charm

I was browsing and saw this new charm coming out and I have to say that I am very twisted by it. Pun intended.

It looks like my 11yo did it in her arts class. Maybe its a bad pic??? 😂

They do have some other beautiful ones though- the cherries and a pink mushroom are so cute, the little squirrel is hilarious 😆

But Im not running bc Im saving my cash for the cherry embroidered suede. Gosh dang it- more fucking suede. BUT it has cherries on it I can move past that haha

u/Deep-Steak-7813 — 9 days ago
▲ 196 r/Coach

Guess what showed up at the outlet store today.

The Brain Dead Dakota was just staring at me, so I had to get it! 🤣

So now I have two BOTD as a result!! 🥹

(I’m not based in the US)

u/Bendermonster — 9 days ago
▲ 107 r/Coach

Downgraded Dustbags & More

Heads up, the Coachtopia dustbags are now entirely polyester instead of cotton — so, not great for their purpose of storage (leather needs to breathe, anyway, but natural fiber dustbags are better at that, not retaining odor, not trapping moisture, etc.)

It was already disappointing enough that the lobster clasps on the swappable straps were made more cheaply (I assume the failing tension is due to a garbage spring in the mechanism) on my last few Rogue and Runway bags — I can only imagine other styles must have been affected by that, if their flagship and archival re-editions were.

I only came back to Coach because of the revival of the retail styles reentering the higher fashion scene a few years ago in a way that better aligned with their established track record of providing amazing leather quality and pricing…so I’d really hope they don’t lose steam by cutting QC costs to ramp up production to appease the more fast-fashion & trend-driven consumerism ~

Anyone else experiencing these patterns, or is some of this just unlucky, coincidence that seems to frequently find its way to me?

u/SleepySideEye — 8 days ago
▲ 189 r/Coach

Mixing Metals for Fall

If you’ve ever hesitated about mixing metals on your bags… this is your sign to do it!! I love the warm brass charms added to this Alter Ego!! It’s okay and perfect for fall!

u/careful-guru — 9 days ago
▲ 145 r/Coach

Fall Coach Collection

My fall coach collection makes me so happy. Small, but each bag serves a purpose and makes me smile.

u/Reasonable_Sorbet_18 — 9 days ago
▲ 75 r/Coach

Bluejay and Magenta Haversacks have arrived!

Had the bluejay for a few days but the magenta arrived today. So pretty 😍 🩷💙

u/cis-05 — 8 days ago
▲ 116 r/Coach

guys I really love her

I know there’s been a lot of ick around this honey brown loved leather and I was on the fence too but went for it anyway and I really do love her! This girl is already smooshy but not too smooshy and I’m really digging the color!

u/nic0903 — 9 days ago
▲ 87 r/Coach

This bag checks all the boxes for me ✅

BIG ✅ BEAUTIFUL ✅ BOARDED CALF LEATHER ✅

I'm sincerely sorry to the Coachies who are sick of seeing this bag, but I finally got to use her today and I just need somewhere to gush about it 💖 As a big bag girlie, I am begging for more large options like this from Coach (preferably with better strap options). Now we just need more colors and styles!

u/AstroBooks — 9 days ago
▲ 95 r/Coach

This color was MADE for October 🍂

I love their amber color 🧡

u/TCstocks — 8 days ago
▲ 44 r/Coach

Juliet 43 in Black!!!

This will be 5th Juliet!!!! I’ve been ISOing this bag for over a month!!!! Finally someone offered her to me and I’m so happy with her!!! This bag is nowhere to be found resale, just happy to add a large black and silver bag to my collection, while I was worried about the Juliet everyone was freaking about the Rhyder, I knew this bag was for me!

u/dominoeffect27 — 8 days ago
▲ 33 r/Coach

Reloved Halloween bags already listed for resale

Looks like a reseller / scalper was able to get two of the Halloween Reloved bags that showed up during the last drop and already has them both listed for $900 each 🤢🤮 EYUCK! These are the type of people who ruin just wanting to enjoy & have fun with bags. Really grinds my gears. No one buy these so they’re stuck with them permanently!!

u/igougeouteyes — 8 days ago
▲ 66 r/Coach

Graduated from free tote bags.

39 m, new to the bag world. I’ve been buying Coach SLG’s for years now, my sister has been a Coachie since her teens, and my dad has bought a couple crossbody bags in the past year. So I finally decided to take the plunge into bags. Obsessed over the Empire 40, and got this one for a great price. Coming from the world’s of sneakers, watches and other collectibles I’ve noticed a lot of parallels with the drop madness and resellers. 😂

u/Hi_Priced_Lo_Life — 9 days ago
▲ 36 r/Coach

First batch of Concert Tickets

So my order was broken up into whatever was available whenever but nothing was cancelled. This is the first batch of concert tickets to arrive. They are bigger in hand than I thought and most of my bags are smaller 😆 so not sure yet if they work for me. This is 4 of 7 ordered. I have pink, purple, and friendship black still coming.

BRIEF REVIEW: They are made of nice and flexible/supple handbag leather. The tears are really torn leather, not printed. The ink/dye almost looks block printed but they aren't old schoolin' these. The unprinted back sides are brighter unprinted leather. The ball chains and clasps are sturdy but the clasps are not Coach embossed so I'll just grab silver hardware ballchain for my silvers. They have the mini brass hangtags which are standard for charms. $20 is fair given other charm prices.

I don't have time right now so tossed them on top (literally) of some leather and suede bags both vintage and new to display with a few colors: black currant, dark ruby, dark chocolate suede, warm brown suede, vintage glovetanned british tan, vintage glovetanned navy, vintage glovetanned black. Now back to work, enjoy!

u/g0jira54 — 9 days ago
▲ 50 r/Coach

Available for PBL at my store!

Hello! Here are some photos of my store today, all are available for Pay by Links! We even have some of the black crystal Soho’s and one leopard notebook! Send a text to 470-287-1125 and ask for Kaitlin🫶🏻

u/Organic-Honey-3250 — 9 days ago
▲ 40 r/Coach

Dark Cherry Etta Small Flap with Merlot Concert Ticket Charm 🎫

She looks so different depending on the lighting but obsessed with her

u/wholesomecoffee — 9 days ago
▲ 3 r/Coach+1 crossposts

Coach trends rant: unpopular opinions about loved leather and bag slouch

I've been a coachie for more than a minute and some of these new trends are kinda irking; such as " Loved Leather". I have plenty of loved leather bags, and they have the use and memories to go into them. Imagine going crazy and even fighting with ppl over a new bag that's meant to look worn. Put in the time and enjoy your bag into the worn state.

Secondly, the "slouchy" bag craze is weird. This, too, comes with wear. I have loved several of my bags for so many years, they are so slouchy and smooshy, they are practically moosh.

I like a new bag to have structure and a integral paint job. The worn look is earned, and is silly bought.

The last part of this rant is, of course, the worst part; people who buy up all the new beat-up looking bags and try to scalp good ppl online just trying to get a bag for what it's worth. You reap what you sow. You'll get yours.

At the end of the day, people like what they like, no matter my opinions, but I can't help noticing the irony. Enjoy your bags, love them well.

P.S. I've seen a few people complaining about the loved leather bags creasing (more irony, if you use a smooth leather piece, creasing is part of the wear or " loved" look you seek).

Pics of a couple of my " loved leather" bags, that earned that status. Creases, slouch, discoloration and all.

u/disoronodiva — 8 days ago
▲ 55 r/Coach

Soho Satchel (2007) — My “Rhyder at home”

I’ve been caught up in the Rhyder hype lately and watching a lot of videos about the pros and cons of the bag. It does seem like an amazing reissue, with modern slouch and retro details (the OG is from 2014 and not technically vintage but it does have vintage styling!). I knew I’d prefer the 24 over the large size, and I just haven’t had luck with the various drops.

I also saw some videos where people were talking about the front pocket being small or unusable. And honestly I’m tired of attaching an extra strap to my bags so I can wear them as shoulder bags.

So I started listing what I liked about the bag - the front Turnlock, the thick handles, the corner details, and the stitching. And then I thought of what I don’t love about the bag - the rivets, the small handle straps, how thin the bag is, and needing an extra strap.

End result was this amazing score on Poshmark! It’s a 2007 SoHo Satchel (J0771-11539). It fits everything! Not only does it scratch the Rhyder itch but it also satisfies my other itch for a Rowan with longer handles. It was also only $115, so massive savings compared to the Rhyder.

Anyway!! Long story short; Coach has made a spectacular number of bags, many iterating on specific design details over and over. If you are missing out on a hyped bag, always consider researching older styles :) you never know what you’ll find!

u/lulusia-lusi — 9 days ago