I e-filed my federal and New York State tax return with Free Tax USA on 4/15. I am able to download my federal and state tax return with all the information completed just fine. My federal return has already been processed and it's on it's way to my bank account. That said, I am having a very distressing issue and I need help.
My child and I receive our health insurance through the State of New York. On my child's renewal, they wanted updated income information, which is fine. I have always used my e-filed tax returns to provide this information when requested and have not had issues. This is the first year that I have had to provide documentation where I used Free Tax USA to e-file.
When I provided the information to NYSOH, they came back saying it is not signed. I look at the pdf for the federal and state returns, and they are right, there is no signature, not even a digital time stamp on the pdf. I have a confirmation pop up that I can pull that shows that I e-filed, but it's literally just a screen shot. It's not a document and the actual documents themselves do not have a signature on the signature line.
How am I supposed to prove that this is an electronically signed return? There isn't even a form 8879 in there for a digital signature. What do I do?