Troubleshooting CP PreBuilt Crashes #cpsupport
Hey all I got a prebuilt a little over 1.5 months ago. It has been crashing randomly while gaming (although I don’t typically do much else with the PC). It’s a 7800x3d with 9700xt. I’ve had crashes happen on Cyberpunk, Arc Raiders and even Counter-Strike 2. Cyberpunk I can understand it crashes with ray tracing (I don’t even try path tracing) and mostly ultra settings but arc raiders and CS2 is surprising.
I knew going in that the PSU is likely garbage so I bought a rm1000x and swapped it(the crashes happened both with the stock PSU as well as the replacement RM1000X). Still having issues. I started sensor logging my sessions with HWINFO and got a log with a crash but I’m not really sure what to look for. Any advice for next steps to troubleshoot?
Other things to note: when playing arc raiders, the return to speranza loading screen will usually say “returning to speranza” or have a quote or something. Often times, the text will be all glitched out where you can only make out the top half of the letters. I don’t have a pic at the moment but I can try to take one next time it happens. This glitch happens pretty regularly and is not always followed by a crash either.