u/Globalisttt

I recently got accepted into howard university as an undergraduate and still haven't received my award letter. In my admission letter I only received my merit scholarship. I've tried emailing my counselor and calling and I haven't got much help at all or responses. I want to see my total money i will receive to see if I can even go this year. I've applied to other colleges and I have already received my award letter, so I don't believe it's anything on my end. Im just wondering if anyone else is having issues with this and could help me.