Title: IRP Renewal Submitted Before Expiry but No Acknowledgement Email for 50+ Days, Employer Suspended My Work. How to handle this legally
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Hi everyone,
I’m honestly exhausted and hoping someone here may have experienced something similar or can advise me on what to do next.
I submitted my Stamp 1G IRP renewal online before my IRP expiry date. I completed the full application properly:
* uploaded all required documents,
* paid the renewal fee,
* and my application still shows as “Submitted” in the INIS portal.
However, the major issue is that I NEVER received the acknowledgement/confirmation email containing the application submission date.
This has now become a huge problem because employers are specifically asking for that acknowledgement email as proof that the renewal application was submitted before expiry.
Because of this:
* my current employer has suspended my shifts,
* I’ve already lost several days of work,
* and I’ve also lost potential job opportunities after interviews because companies require official immigration proof before proceeding.
What makes this even more frustrating is:
* the application clearly exists,
* payment was taken successfully,
* the application status says “Submitted,”
* but no acknowledgement email was ever generated,
* and nothing appears under the “Status” section of the Irish Immigration customer portal either.
I contacted ISD multiple times through:
* support queries,
* emails,
* follow-ups.
Most responses were generic replies about processing delays/travel information and didn’t actually address the missing acknowledgement email issue. Some queries were even marked as “Closed” without resolution.
I have already contacted:
* TD offices,
* MRCI,
* and immigration support services.
Some TD offices have confirmed that they contacted ISD on my behalf and are awaiting responses.
At this stage I genuinely don’t know what else to do. I came to Ireland, invested heavily in my education, followed the legal renewal process correctly, and now I feel stuck because of what appears to be a system/administrative issue.
Has anyone else experienced:
* missing acknowledgement emails,
* blank customer portal status,
* or employers refusing work despite submitted renewal applications?
If yes:
* how long did it take to resolve?
* who actually helped?
* and is there any escalation path that worked for you?
Any advice would really mean a lot right now.