u/Glum-Organization882

I’m looking to use my $250 select hotel credit on my wife’s business CSR and noticed several hotels that are available and bookable on my personal CSR are completely absent in her portal. They cannot be searched for, they don’t appear on the map or in the city’s listings including both the Omni in MT. Washington and the Omni in Boston Harbour (sample search image of my CSR personal, the property doesn’t appear in any searches in my wife’s portal no matter the date).

I called Chase and the representative was surprised (he confirmed that the properties were not showing up on my wife’s account but didn’t know why that was or what to do about it).

Is anyone else encountering this issue? Chase edit continues to be an underwhelming mess for me.