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Claim Submitted: 08/12/2026
Closed - Paid: 08/19/2026

Hey folks! Wanted to have a personal story on here.

Wife and I just got the Chase Sapphire Reserve this recent June 2026, and we love it so far. We've made our money back and more with the benefits, and this most recent experience has only added more value.

On August 10th, 2026, wife and I got stuck in ORD during their giant storms. Our 9pm Monday flight from ORD -> CLT was cancelled, and American Airlines put us on the next available flight: 6am TUESDAY THE NEXT MORNING. We were already at the airport at 8pm, so we were stuck at the airport for the night, an hour away from Chicago's downtown.

I called Chase Sapphire benefits to talk to them about what I needed to get reimbursed, and it was simple:

• Travel itinerary
• Covered Card Account statement (showing the last four (4) digits of the Account number) demonstrating that the payment for the Common Carrier fare was made on Your Covered Card and/or with redeemable Rewards
• Statement from the Common Carrier explaining the reason for the delay
• Copies of itemized receipts for claimed expenses (lodging, ubers/lyfts, meals, medication, clothing, other) - $500 covered for each traveler ($1000 total for my case)

Hotels were booked all around us, but we managed to snag one 10 minutes from the airport for $200 that night. Our Lyfts to and from the airport totaled about $50, and we were freezing so we bought 2 hoodies at the airport gift shop, also $50. The total was $306.07, I had receipts and proof of every single event and purchase, and it was all approved. No follow up from Chase's insurance whatsoever--I literally didn't need to talk to anyone from their end.

What turned into what would have been a shitty overnight stay out of pocket turned into the easiest, most seamless cancellation. I am so grateful we had this card to help us out!

EDIT: No alcohol or gratuity is covered, however. Just food and non-alcoholic beverages with tax are covered for meals.

Hi!

I got a pre-approval for a Chase Sapphire Preferred along with a handful of other cards and wanted to see given my current status if I should apply. I've had a checking account with Chase for 2-3 years, a Freedom Rise for 5-6 months, and hold a credit score of around 740. I have limited personal credit history which is why I am concerned about applying. I have been an authorized user on another one for 2-3 years but want to try and get my own now. Given my limited credit history, should I wait to apply or do I have a good chance at getting one?

Thanks!

I booked a stay at four seasons for $6100 direct through FS. They have a promo 25% off, so basically 4th night free since that's how long I'm staying.

Chase was charging $8075 since they don't have the promo. I also booked it through Chase, paid with points, which came out to 489k. I submitted a price match and was going to keep whichever one I was happier with because this was my first time doing price match.

Chase approved my price match and only gave me back 89k points. 17% back. Even though the price through FS is literally 25% cheaper. Chase says they don't price match taxes and fees, which I guess I understand but FS wasn't charging me taxes and fees on that 4th night. Chase only price matches the bare nightly rate and doesn't take into account that hotels won't charge you taxes/fees on any "free" nights. So beware if you think booking through Chase and price matching is the same as booking direct through hotels because it's not. I still get the $250 edit credit and $100 property credit so with that I'm breaking even. But I don't like that supposed perks of this $800 credit card only help to break even. They're not really perks at that point.

Chase removed the wording stating that back to back 2 night bookings would be eligible for only 1 $250 credit.

Here is the original post from few days ago:

https://www.reddit.com/r/ChaseSapphire/comments/1vp6lzv/back_to_back_edit_credits_nerfed/

Removed wording can be found here:

https://www.chase.com/travel/guide/hotels/the-edit-chase-travel-credits-benefits

Before:

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After:

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I've been a Sapphire Reserve holder for some time now, and have happily used the card for travel. I never had any issues with buying tickets on the portal until now:

My June 22nd flight from IND to JFK got canceled due to weather in NY. This ticket was purchased through the portal, but I was refunded directly by the airline without any issues.

However, I was flying to JFK because I had a separate flight (also purchased on the portal, with a different itinerary) to IST. That flight departed on time without me on it, I was no-showed, and I could not do anything about it. There were no other flights leaving from IND to JFK that would allow me to make that flight.

I applied for trip cancellation insurance on 6/30.

On 7/15, I received a letter stating that I still needed to upload documentation that the flight was canceled and proof of non-refundable expenses. The proof that the flight was canceled and my only expense (the ticket) was already uploaded from Day 1.

Shortly afterward, the claim was denied. I called and was advised to upload a 2nd review request form - which I did on 7/28.

After being ghosted for some time, last week I called again to see if there were any updates.

I was then told that I needed to upload a document stating that the flight was canceled due to a covered reason - which I requested from the airline (who also has not yet sent said document).

I then got a letter stating the expense being claimed is not covered under "What are Covered Travel Expenses?" - which, if the airline ticket is not covered, I do not know what is.

Today my 2nd review was denied as well. Not sure I have any other recourse besides venting here.

Needless to say, the card isn't worth it if the benefits don't actually work and are only used as a selling point on the brochure. I am out 2000$ for a vacation I never had.

Editing to say this was a more controversial take than I thought. It wasn't my personal best stay in SF. I preferred the palace or st Regis on prior trips. But TLDR maybe do a street view "walk" before booking to make your own call on this one because some people seem to love this place despite it not feeling like a typical edit properly to me.

Original but follows :

I should know better but I've gotten lazy about just booking whatever edit hotel has the best point conversion. This week I was in a rush an panic booked the Proper Hotel in SF for what felt like a "too good to be true" rate. And it is. The room & hotel are ok (not great - kind of lipstick on a pig imo) but it's right at the edge of the tenderloin. (historically not a great area) Would not stay or recommend this one.

So all that to say don't get sucked into the trap of thinking the edit is actually some sort of curated list. Too good to be true IS probably just that. And do your own research (duh).

I read some good reviews here for The Pendry SD so I decided to give it a try. This was my first time booking something on The Edit (I usually book with FHR and have never had any problems) and was somewhat disappointed. We stayed 2 nights early August.

Location - located in the heart of Gaslamp and very close to the convention center and Petco Park so it's quite convenient. It can get a little loud at night for sensitive sleepers on lower floors.

Parking - $70 a day, valet only.

Check-in - we arrived late at 7pm, and there was only one person at the front desk, and we had to wait for about 10-15 minutes (the group before us was just trying to make a dinner reservation so I wasn't sure why it took so long). No upgrades and one-hour late checkout to 1pm.

Welcome amenity - there was none in the room, other than two pieces of chocolate squares (not sure if those are The Edit specific). The doorman did give my son a plush bear though. We also received only 2 sets of towels even though we specified 3 people on the reservation.

Credits - this is probably where I had the most trouble. $60 breakfast credit everyday and $100 on-site credit for the stay. I ordered room service for the first breakfast, went to Nason's for dinner, Provisional Kitchen for 2nd breakfast, and had a beer at the pool house. I asked for a final receipt at checkout but was told that the receipt for our 2nd breakfast hadn't been entered yet and that it would be emailed to me within 1-2 days. I didn't receive anything after a week so I reached out, and I found out they overcharged me by about $60. It took me several emails and me detailing their errors for them to get my refund; supposedly they charged someone else's bill with a similar last name to my room (but this wasn't listed on my bill at all) and shorted me $60 in credits. I guess I was just unlucky? But definitely get a receipt and check your charges if you care.

Breakfast - you could either use it on room service ($7 delivery fee & 22% service fee) or at Provisional Kitchen. Definitely make a reservation if you plan on dining there though. We arrived on Friday at 9am, and despite many empty tables, we were told that there would be a 50 minute wait. There were many frustrated hotel guests waiting. We asked to get takeout instead and weren't called when the food was ready; we had to check with the cashier after waiting for 25+ minutes only to find out that our food was ready and already cold.

My wife also had trouble getting the Wifi login page to appear on her laptop and was told by the front desk to just go back to the room and call customer service because they don't deal with this kind of stuff. 

I guess none of these issues (perhaps other than the billing error) were really that serious, but we will probably try another hotel next time we visit San Diego. 

My girlfriend and I are relatively new to redeeming points for flights. We have around 175k Chase points accumulated and are planning a trip to Barcelona in May. So far, I found round-trip flights through United for roughly 165k points total for both of us plus some cash.

Before booking, we wanted to get as much advice as possible and see if there are better ways to use our points or transfer them to another airline for better value. Any advice would be appreciated!

For my LA peeps, was anyone able to secure a booking for the Zara Larsson Apple Music exclusive event? It went quick and I was already refreshing on the page way before speaking to an agent.

What happened:
- I booked a hotel and got my $50 statement credit applied.
- I canceled the hotel and booked a different hotel closer to the airport.
- The $50 statement credit was reversed.
- I called support and they said I would not get the $50 credit back after I switched hotels.

I figured the credit would just be removed and applied to the next hotel. Running out of reasons to keep this card, especially after the annual 10% point bonus was removed. Thought this was worth sharing in case it helps someone else keep their $50 credit.

My wife just got her Chase sapphire preferred card a little over a month ago. Thankfully just in time to qualify for the 100k sign up bonus. Our house burned down a couple of weeks ago so we had alot of purchases to put on the card. We had already spent close to 4,000$. Also we just submitted a payment of 3000$ this weekend to pay off a large portion of that. Well this morning with no warning, no heads up, no reasoning, they closed her account. No points, nor explanation, nothing. She tried to call them and was told they will not disclose why over the phone. We feel so blind sided and lied to. Has anyone experienced anything similar or have any advice.