The Edit Pendry San Diego Data Point
I read some good reviews here for The Pendry SD so I decided to give it a try. This was my first time booking something on The Edit (I usually book with FHR and have never had any problems) and was somewhat disappointed. We stayed 2 nights early August.
Location - located in the heart of Gaslamp and very close to the convention center and Petco Park so it's quite convenient. It can get a little loud at night for sensitive sleepers on lower floors.
Parking - $70 a day, valet only.
Check-in - we arrived late at 7pm, and there was only one person at the front desk, and we had to wait for about 10-15 minutes (the group before us was just trying to make a dinner reservation so I wasn't sure why it took so long). No upgrades and one-hour late checkout to 1pm.
Welcome amenity - there was none in the room, other than two pieces of chocolate squares (not sure if those are The Edit specific). The doorman did give my son a plush bear though. We also received only 2 sets of towels even though we specified 3 people on the reservation.
Credits - this is probably where I had the most trouble. $60 breakfast credit everyday and $100 on-site credit for the stay. I ordered room service for the first breakfast, went to Nason's for dinner, Provisional Kitchen for 2nd breakfast, and had a beer at the pool house. I asked for a final receipt at checkout but was told that the receipt for our 2nd breakfast hadn't been entered yet and that it would be emailed to me within 1-2 days. I didn't receive anything after a week so I reached out, and I found out they overcharged me by about $60. It took me several emails and me detailing their errors for them to get my refund; supposedly they charged someone else's bill with a similar last name to my room (but this wasn't listed on my bill at all) and shorted me $60 in credits. I guess I was just unlucky? But definitely get a receipt and check your charges if you care.
Breakfast - you could either use it on room service ($7 delivery fee & 22% service fee) or at Provisional Kitchen. Definitely make a reservation if you plan on dining there though. We arrived on Friday at 9am, and despite many empty tables, we were told that there would be a 50 minute wait. There were many frustrated hotel guests waiting. We asked to get takeout instead and weren't called when the food was ready; we had to check with the cashier after waiting for 25+ minutes only to find out that our food was ready and already cold.
My wife also had trouble getting the Wifi login page to appear on her laptop and was told by the front desk to just go back to the room and call customer service because they don't deal with this kind of stuff.
I guess none of these issues (perhaps other than the billing error) were really that serious, but we will probably try another hotel next time we visit San Diego.