Streamlabs console - unless issues
I feel like I’m loosing my mind. I just wanted to test Streamlabs console for a friend as I’m a bit better with tech so I can help them set it up.
I linked my Twitch to his xbox, and my Twitch to Streamlabs console with a free subscription. I do up the little sample overlays on a laptop and go live from the Xbox.
I get an email saying I need a subscription to go live, so on my phone I put in my card details for the free trial. I then try again to go live.
My live is displaying nothing but the ‘Streamlabs Console’ logo - none of the alerts, chat box, borders etc are working or displaying. Next to me the laptop with Streamlabs open says ‘offline’. I restart stream a few times to the same thing happening, I make a few adjustments on the PC and nothing.
I refresh the website and suddenly there’s no Twitch or Streamlabs ID or subscription active. I put in my email again for the Streamlabs ID and use my Paypal this time for the subscription, but it says my Twitch is connected to another account? I think maybe when I put through the subscription on my phone the email redirected me to the desktop/PC Streamlabs website and connected my Twitch to that. Fair enough, I open the main Streamlabs website and have an account. It says I’m on a free subscription - despite putting my card details in - so I can’t cancel it or remove my card details. I disconnect my Twitch there and remove Streamlabs authorisation on Twitch. I then jump back on the console website to try and connect Twitch to it, and again says another user is already connected. Everytime. And on Twitch, everytime I try, Streamlabs pops up as being connected again. So I disconnect it and the cycle continues. I try and delete my Streamlabs PC/desktop account, only to be told it doesn’t remove card details and subscriptions, and I have to wait for it to be deleted. Throughout this all, I was testing streaming, and again - no overlays but the ‘Streamlabs console’ was showing up on stream and the Streamlabs console website was saying ‘offline’.
I try submitting a support ticket and they send me an automatic email on deleting my account..
Does anyone know what the issue may be? Is the duplicate accounts even a thing? I’d like to rectify the issue or at least learn where it went wrong to help my friend, but I’m also pretty pressed about having 2 subscriptions I can’t cancel to something I can’t even use.