The biggest compliment from a client
The other day, I had a client that came to visit her hospitalized cat and I ended up chatting with her for a few minutes. The cat is named Sweet Cream and truly lives up to her name. I ended up grabbing a small hairbrush and let the owner use it because I noticed Sweet Cream loves cheek and chin scritches.
At the end of the visitation, the client (an older woman in her 60’s maybe?) suddenly looked at me and said “you are so sweet”. I said, “me? Or Sweet Cream??” She told me, “no, you! I can tell you love animals so much. The love is just *oozing* out of you, I can feel it. You’re so kind and sweet, thank you for taking care of her. I know you’re giving her so much love when I’m not here.”
Yall. I almost cried. 🥹
I’ve been in the field for over 8 years and I’ve felt my share of burnout. I still love animals and call them all baby, little one, sir/maam, my love, sweetie, cutie patootie pants, etc… but it’s the clients that usually leave me the most frustrated. This client reminded me why I’m in vetmed. I felt so seen in that moment, especially from a client I’ve never met before. For them to feel the love I pour into my patients means that my patients can feel it tenfold.
Thanks for listening to my little yap sesh. I hope all of you receive the accolades that you rightfully deserve, and that you give the same love to your patients, coworkers, and clients in return. You’ve got this 💕