It’s been over 2 months and I still haven’t received either my order or my refund from Holyheaden.
I placed an order worth ₹3,435.20 and paid through PhonePe for:
- 56° Armor Denim (XXL)
- Random Product
After waiting for days with no updates, I checked Delhivery tracking and found out that the shipment was NEVER even picked up. The tracking clearly says “Order cancelled by the seller.”
But here’s the weird part — on Holyheaden’s own website, the same order is marked as:
- Paid ✅
- Fulfilled ✅
How is an order “fulfilled” if the seller cancelled it before dispatch?
I’ve mailed them more than a dozen times over the past 2 months and got no proper response. Their Instagram page also seems to have disappeared or gone inactive, which honestly makes the situation feel even sketchier.
Order ID: #24198
Amount Paid: ₹3,435.20
Payment Method: PhonePe
At this point I just want my refund or at least a real response from the brand.
Posting this here to ask:
- Has anyone else faced this with Holyheaden?
- Did anyone actually receive their order/refund?
- What’s the best next step? Consumer court? Chargeback? Cyber complaint?
Attaching screenshots for proof.