u/GrSrv

Mods please don't delete it.

An ICICI Bank employee allegedly misused his official access to obtain my banking information and then harassed me and my wife through calls, emails, and messages. ICICI later admitted there was a lapse, conducted an internal investigation, and claimed "necessary action" was taken, but refused to disclose what action.

I approached the RBI Ombudsman. The complaint was closed after the bank offered me ₹25,000 as compensation. I had explicitly refused the compensation and asked the bank not to credit it, but it deposited the money anyway.

The Ombudsman advised me to approach law enforcement if I wanted further investigation. My lawyer asked me to obtain the dates and number of times the employee accessed my banking information, so I raised a service request with ICICI. I also asked whether I am free to discuss this matter publicly or with journalists. More than three months passed without any substantive response, despite repeated follow-ups and escalation to senior management.

I complained to the RBI Ombudsman again about ICICI's complete non-response, but that also led nowhere. ICICI eventually gave a generic reply that answered none of my questions.

What are my legal options now? I have already posted it on r/LegalAdviceIndia but posting it here also because I guess people here are more aware about financial laws.

An ICICI Bank employee allegedly misused his official access to obtain my banking information and then harassed me and my wife through calls, emails, and messages. ICICI later admitted there was a lapse, conducted an internal investigation, and claimed "necessary action" was taken, but refused to disclose what action.

I approached the RBI Ombudsman. The complaint was closed after the bank offered me ₹25,000 as compensation. I had explicitly refused the compensation and asked the bank not to credit it, but it deposited the money anyway.

The Ombudsman advised me to approach law enforcement if I wanted further investigation. My lawyer asked me to obtain the dates and number of times the employee accessed my banking information, so I raised a service request with ICICI. I also asked whether I am free to discuss this matter publicly or with journalists. More than three months passed without any substantive response, despite repeated follow-ups and escalation to senior management.

I complained to the RBI Ombudsman again about ICICI's complete non-response, but that also led nowhere. ICICI eventually gave a generic reply that answered none of my questions.

What are my options now?

I have already posted in r/LegalAdviceIndia but posting here also because members of this subreddit are aware.

An ICICI Bank employee allegedly misused his official access to obtain my banking information and then harassed me and my wife through calls, emails, and messages. ICICI later admitted there was a lapse, conducted an internal investigation, and claimed "necessary action" was taken, but refused to disclose what action.

I approached the RBI Ombudsman. The complaint was closed after the bank offered me ₹25,000 as compensation. I had explicitly refused the compensation and asked the bank not to credit it, but it deposited the money anyway.

The Ombudsman advised me to approach law enforcement if I wanted further investigation. My lawyer asked me to obtain the dates and number of times the employee accessed my banking information, so I raised a service request with ICICI. I also asked whether I am free to discuss this matter publicly or with journalists. More than three months passed without any substantive response, despite repeated follow-ups and escalation to senior management.

I complained to the RBI Ombudsman again about ICICI's complete non-response, but that also led nowhere. ICICI eventually gave a generic reply that answered none of my questions.

What are my legal options now?