Can someone from support or Customer service return my emails? Regarding Case #01715427. It's been 4 days now, and I'm getting no response. Sad that I still need to follow up every day.
Recently, we paid $174 for my annual plan 2 months ago, and upgraded to Premium+ and was charged the full price of $405 for the AI SVG export feature, which totally didn't work. Tried to cancel. Now, to go back to my originally purchased plan, they want to charge me $184. This is a total SCAM, and I have never had any issues with FreePik. Magnific is all about snatch and grab with bait and switch options. They don't return your support ticket requests either. Extremely disappointed with the quality of customer service, and I have been with FreePik for 5 years. Now will be getting Legal involved. They could just make this right, but they ghosted us. Don't get burned by #magnific