Was making images and suddenly Seedream 5 pro is no longer unlimited at 2k resolution. 🙄

Dear Magnific / Freepik Billing Support Team,

I am writing to correct and update the amount stated in my previous dispute email.

After conducting a detailed internal review of our bank records and Freepik billing history, we found that the unauthorized billing did not begin only in August. It appears to have started on June 17, 2026, when our account was changed to a Business plan without our authorization or consent.

Please disregard the previously stated disputed amount of ₹1,98,760. The complete disputed amount is now ₹3,05,820, consisting of the following charges:

• Business Plan: ₹12,400 × 2 = ₹24,800
• Freepik Pack Credits C: ₹13,710 × 8 = ₹1,09,680
• Freepik Pack Credits D: ₹85,670 × 2 = ₹1,71,340

Total Unauthorized Charges: ₹3,05,820

These charges occurred between June 17, 2026 and August 15, 2026.

We want to clearly state that:

• We never requested or authorized an upgrade from our previous individual subscription to a Business plan.
• We never authorized the purchase of these additional credit packs.
• We have not used these credits.
• We reviewed our email records and could not find any request, confirmation, approval, or notification from our side authorizing these plan or billing changes.
• We did not authorize the addition of multiple users to the Business account.

We therefore formally dispute all charges totaling ₹3,05,820 and request:

1. A full refund of ₹3,05,820 to the original payment method.
2. Immediate cancellation of the unauthorized Business subscription and any associated recurring billing.
3. Confirmation that no further charges will be made.
4. Details and records showing when, how, and by whom the Business plan upgrade and credit purchases were supposedly authorized.
5. Written confirmation once the full refund has been processed.

Since these transactions and the account upgrade were made without our authorization or consent, please treat this matter as urgent.

Please confirm receipt of this corrected dispute and initiate the full refund of ₹3,05,820 immediately.

r/magnific r/Freepik_AI

I’m posting this because I genuinely need help understanding what is happening with my Freepik/Magnific account, and I want to know if anyone else has experienced this.

A few days ago, my account was compromised.

What happened

• My account had 2FA enabled.
• The attacker somehow accessed the account and disabled 2FA.
• Approximately 2 million AI credits/tokens were consumed without my authorization, mainly through video generation.
• I immediately secured the account and used “Log out of all devices.”
• However, video generation continued even after I logged out all devices.
• I checked for API keys, MCP connections, automations, and other obvious integrations, but couldn't find anything that explained the activity.
• I immediately contacted Freepik/Magnific support and opened a security case.
• I completed their ownership/payment verification and provided everything they requested.
• Their support initially said they were investigating and later told me the case had been escalated to a manager.

The situation is STILL ongoing

This is the part that concerns me the most.

Even today, after securing the account and while Freepik is supposedly investigating, unauthorized activity appears to still be happening and additional credits/tokens are being consumed.

I am deliberately not using the account myself, because I don't want my legitimate activity to be mixed with the attacker's activity while the investigation is open.

And now, Freepik/Magnific is not providing any further response either.

Their last meaningful response was that the case had been escalated to a manager. Since then, I have received no concrete investigation result, no explanation of how the unauthorized access occurred, no timeline for resolution, and no clear answer about how I can safely use my account.

What I don't understand

If:

• 2FA was enabled,
• 2FA was disabled without my authorization,
• I logged out all devices,
• there is no visible API/MCP/automation explaining the activity,
• I reported the incident immediately,
• the case was escalated to their internal team,

how can someone still be using the account and consuming credits?

Could there be a persistent session/token, server-side job queue, OAuth authorization, hidden integration, or another authentication mechanism that isn't visible to the user?

I am especially interested in hearing from people who understand session management, OAuth, authentication systems, or Freepik/Magnific's AI generation infrastructure.

I'm not claiming at this point that Freepik itself was breached. I simply want to understand how this could happen despite 2FA and logging out all devices, and why the unauthorized usage appears to be continuing.

This is also causing a real business problem for me. I use Freepik professionally, but I'm afraid to use the account because I don't want legitimate usage to later be attributed to the unauthorized activity.

Freepik/Magnific support case: 01714613

If anyone has experienced a similar Freepik/Magnific account compromise, especially one where generation continued after logging out all devices, please share your experience.

And if anyone from Freepik/Magnific's security team sees this: please investigate this urgently. I have already provided all the requested verification and have been waiting for a resolution while the unauthorized usage continues.

I can provide screenshots and timestamps privately if useful.

That’s right, I’m a member with an unlimited plan on Magnific. The generation counter in “fast” mode lets you do up to 12 images simultaneously, which take approximately 1-2 minutes to come out all of them. This “fast” mode lets you generate around 600 images. Then it switches to “slow” mode, where you end up waiting more than 5 minutes for a single image, Seedream 4.5 model as reference.

This is without a doubt an abuse and a mockery against customers. As a user I create around 100 photographs a day. That means 6 days of “fast photos”, then 24 days at 5 minutes per photo.

They reply “we’ll help you, send a DM”. However, their help only goes as far as telling you that these are their “responsible use” mechanisms. It’s a real disgrace.

We’re clear that Magnific has a lot of potential, it’s a stable, user-friendly site. But this mode makes it impossible to work. You get 1 image every 5 minutes, 1 image… you can’t put more than 4 images in the queue, and they process one by one.

Really: I canceled my Annual subscription, I’m looking for other platforms that allow unlimited use of the models.

Honestly: I hope things go badly for them. I’ve never wished this on anyone, but my frustration is horrible.

Can someone from support or Customer service return my emails? Regarding Case #01715427. It's been 4 days now, and I'm getting no response. Sad that I still need to follow up every day.

I paid for the Premium plan, and my bank confirmed that the payment was successfully completed. However, my account still hasn’t been upgraded.

I’ve already contacted support by email, but I’m getting no response, and there doesn’t seem to be any live chat option.

I’m posting this publicly because I’ve tried to resolve it privately for weeks and received no meaningful response.

Magnific AI initially suggested I join its affiliate program after a partnership was not possible. I put real effort into promoting the product and saw my affiliate commission reach nearly €200.

Later, the displayed amount dropped to approximately €72–€82.

I understand that refunds, chargebacks, attribution rules, and validation periods can affect affiliate payouts. That is not my issue. My issue is the lack of transparency:

• The affiliate dashboard does not provide a transaction-level breakdown.
• I cannot see which referrals were approved, reversed, refunded, or adjusted.
• There is no clear explanation for why my displayed commission changed so dramatically.
• I have sent multiple emails and also tried Discord/direct messages, but have not received a useful response.

I have screenshots showing the commission amounts and my attempts to contact support. I can provide redacted evidence if needed.

I am not accusing anyone of wrongdoing. I am asking Magnific AI for basic affiliate accountability:

1. A transaction-by-transaction commission report
2. A clear explanation of every reversal or adjustment
3. Confirmation of my payout/account status
4. A reliable support contact for affiliate issues

If anyone from Magnific AI sees this, please help resolve this directly. Affiliates should not have to post publicly just to understand why a commission balance changed.

https://preview.redd.it/x3qvnvxdbqih1.jpg?width=2280&format=pjpg&auto=webp&s=67578fb72aa6ab54fecc96ce0721f18de6dffb72

https://preview.redd.it/syinnvxdbqih1.jpg?width=1523&format=pjpg&auto=webp&s=2e5aa93b3b527746fdef93b3dccaed7879d9da60

https://preview.redd.it/q38csxxdbqih1.jpg?width=855&format=pjpg&auto=webp&s=fb9f9cad41d89408770e6e1b393692947dfc1a40

Posting this as a warning for people considering Magnific because of its unlimited plans.

I subscribed specifically because unlimited usage was one of the main selling points. I ended up using it entirely as an individual user. At some point, my Unlimited access was disabled.

I contacted support and appealed the restriction. After reviewing my account after some days, Magnific restored unlimited and confirmed that they had not found a Terms of Service violation.

The issue was: the amount of usage. They said that using it just sometimes is "what the Fair Use Policy is built around" and I should only use unlimited for testing.

This is a very big no no for me. Their current Unlimited documentation says that when usage goes far beyond priority usage, generations may become slower. And it explicitly says that it doesn't stop.

Their documentation also describes account pauses primarily in the context of suspected automation, account sharing or similar prohibited activity....

I think there is a major transparency problem between that broad clause and the much more specific promise presented to Unlimited customers:

“Generations don't stop. There is no cap.”

If legitimate manual usage can reach an undisclosed level where Unlimited is disabled and the customer has to appeal to get it restored, I think that limitation should be made much clearer before purchase!

To me, advertising a service as “Unlimited” while enforcing an undisclosed usage threshold that can result in the Unlimited feature being disabled is clearly misleading advertising. If heavy but legitimate manual usage is not actually sustainable under the plan, that limitation should be stated upfront instead of only becoming apparent after a customer hits it.

I'm posting this mainly so other heavy AI users know what happened before choosing Magnific. For me, this has seriously damaged my perception of the company, and I don't think I'll be able to trust them again once my current plan expires.

Ciao come da titolo oggi sono capitato nella sospensione dell'uso illimitato per il mio account. Ho contattato il supporto clienti tramite il banner, non uso bot, ho solo forse esagerato con l'uso e la creazione delle immagini.

Qualcuno sa visto che il mio piano è in scadenza se pagando una nuova sottoscrizione il ban viene annullato o bisogna per forza contattare il supporto clienti?

Recently, we paid $174 for my annual plan 2 months ago, and upgraded to Premium+ and was charged the full price of $405 for the AI SVG export feature, which totally didn't work. Tried to cancel. Now, to go back to my originally purchased plan, they want to charge me $184. This is a total SCAM, and I have never had any issues with FreePik. Magnific is all about snatch and grab with bait and switch options. They don't return your support ticket requests either. Extremely disappointed with the quality of customer service, and I have been with FreePik for 5 years. Now will be getting Legal involved. They could just make this right, but they ghosted us. Don't get burned by #magnific

How long does an unlimited suspension last? A suspension is by definition temporary so when does it end? Seems pretty unfair for me to pay for a whole other month of "unlimited" if it doesn't even go into effect at all during that month.

My membership is about to end, do you guys have any promo code that works? Or is there any sale that will be going on soon?

Will be really helpful. Thanks.