u/Great_Rub8987

Dear Magnific / Freepik Billing Support Team,

I am writing to correct and update the amount stated in my previous dispute email.

After conducting a detailed internal review of our bank records and Freepik billing history, we found that the unauthorized billing did not begin only in August. It appears to have started on June 17, 2026, when our account was changed to a Business plan without our authorization or consent.

Please disregard the previously stated disputed amount of ₹1,98,760. The complete disputed amount is now ₹3,05,820, consisting of the following charges:

• Business Plan: ₹12,400 × 2 = ₹24,800
• Freepik Pack Credits C: ₹13,710 × 8 = ₹1,09,680
• Freepik Pack Credits D: ₹85,670 × 2 = ₹1,71,340

Total Unauthorized Charges: ₹3,05,820

These charges occurred between June 17, 2026 and August 15, 2026.

We want to clearly state that:

• We never requested or authorized an upgrade from our previous individual subscription to a Business plan.
• We never authorized the purchase of these additional credit packs.
• We have not used these credits.
• We reviewed our email records and could not find any request, confirmation, approval, or notification from our side authorizing these plan or billing changes.
• We did not authorize the addition of multiple users to the Business account.

We therefore formally dispute all charges totaling ₹3,05,820 and request:

1. A full refund of ₹3,05,820 to the original payment method.
2. Immediate cancellation of the unauthorized Business subscription and any associated recurring billing.
3. Confirmation that no further charges will be made.
4. Details and records showing when, how, and by whom the Business plan upgrade and credit purchases were supposedly authorized.
5. Written confirmation once the full refund has been processed.

Since these transactions and the account upgrade were made without our authorization or consent, please treat this matter as urgent.

Please confirm receipt of this corrected dispute and initiate the full refund of ₹3,05,820 immediately.

r/magnific r/Freepik_AI

I’m posting this to see if anyone else has experienced a similar billing issue with Magnific / Freepik.

I previously had an individual Freepik Premium subscription for around INR 2,000. I recently discovered four charges on my payment method:

• INR 85,670 × 2
• INR 13,710 × 2
• Total: INR 1,98,760

I never requested or approved these charges.

I also found that my account appears to have been upgraded/migrated to a Magnific Business account with 2 users, which I also never requested or authorized.

I have contacted their support requesting:

• A full refund of INR 1,98,760
• Cancellation of the Business subscription
• Removal of the additional users
• An explanation/evidence of how these transactions and the upgrade were supposedly authorized

This is a huge jump from an approximately INR 2,000 individual subscription to nearly INR 2 lakh in charges without my explicit approval.

Has anyone else experienced unexpected charges or an automatic account upgrade with Magnific/Freepik? If so, were you able to get a full refund?