WIBTA if I snitched on my coworker?
I work in Technical Support and we have a phone queue. Most of our customers use email or a portal interface to open tickets, so usually if someone calls its because their issue is more immediate, or the customer is impatient/demanding.
The other day I had stepped away to use the restroom and forgot to take myself out of the phone queue. During that time I noticed two calls only a minute apart that had rung my line first and then rolled over to the same coworker. The phone client indicated she had answered both, so I was confused because usually phone calls to our queue are not THAT quick, even for simple things. Plus why did the same person call twice if she answered it?
I am the type of person who sees something curious and tends to dig (really useful for tech support) so I looked at the logs for the phone client. I'm pretty sure everyone can look at the info I was seeing, just most people don't bother to look at the logs that closely on a day to day.
I looked at the calls from the other day and noticed that in both situations she had picked up the call, hit the mute button, then the call ended after about 15-20 seconds. This makes the stats look like she picked up the call. I looked at another random day last week and it appears she has done the same then. I see the same thing on another random day I chose last month.
If I tell the bosses, there is a good chance that she could get fired. Maybe what is going on in her queue is none of my business, but what she is doing means that it is everyone else that actually has to deal with the phone calls (including me).
WIBTA if I told my bosses about her skipping calls this way?