As the picture shows that is the temps my acs are reading at in my store it has been like this for a month we have a ticket in as critical hvac came out said they could do anything till poison oak was dealt with its dealt with and we are still waiting on tjem to come back yes my DM knows about yes we are still open normal times yes its been 100+ degrees for the last 2 weeks where im at
I could really use some advice from other store managers.
For some background, I was hired in April of this year as an Assistant Store Manager and was promoted to Store Manager pretty quickly. I'm 23, and everyone else in my store is at least 8 years older than me, with some being 30+ years older. I knew my age might make it harder to earn respect, but I was hoping I could earn it through my work.
Our team is almost entirely new. Out of six people (including me), only two of them were here before everyone else was hired.
When we had our acting Store Manager, the team generally did what they were supposed to. We didn't have these constant issues. Since I officially took over, though, things have changed.
I've been putting everything I have into this store. I come in around 3 a.m. and usually stay until 4 or 5 p.m. I only take Sundays off. I'm not complaining about the hours—I knew this job would be demanding. I also work hard to accommodate everyone's schedules.
My full-time lead only wants 28–32 hours a week, which I respect. Two of my part-time key holders only want to work 2–3 days a week, and I work around that too. I rotate weekends so everyone gets weekends off.
My assistant is incredible and honestly one of the only people I don't have to constantly follow up with. They actually want more hours, but I can't give them overtime.
My biggest problem is my closers.
They won't sweep, mop, help with ad, work TPRs, or recover the store the way I've asked. They'll stand at the front on their phones instead. I've had multiple conversations with them. I've stayed late and worked beside them to show them exactly what I expect. They'll do it correctly that night, but by the next shift they're right back to doing the bare minimum.
They also seem to question almost everything I ask them to do. They don't like how I want recovery done, how I make task lists, how I prioritize stocking, or what I expect the store to look like.
I've explained that I'm not trying to make their jobs harder. This store had a bad reputation before our current team came in, and I'm trying to keep it looking good because I take pride in it.
The Store Manager who hired me has been a huge help and continues to mentor me, and my assistant has been amazing too.
At this point, though, I don't know what else to do. I don't want to jump straight to write-ups, but I've coached them multiple times and nothing sticks.
Part of me wonders if they're testing my boundaries because I'm the new manager and I'm younger than everyone else. Other days I wonder if I'm just not cut out for this, even though I know I'm giving everything I have.
For managers who have been through something similar, when do you stop coaching and start documenting? How did you earn respect when you took over a team that suddenly started pushing back after you became the manager?