r/DollarGeneralWorkers

What is with people not understanding the pay button? Split payment should be pretty self explanatory yet I still have people like. WUT DO I PUHRESS, PAY?! If you were pressing pay before what changed? I can't tell who's dumber, the older or newer generation

disclosure, i know this job is relatively easy. Ive had genuinely backbreaking jobs before working in food production and manufacturing so Im not gonna pretend that stocking shelves and running a cash register is the most labor intensive thing in the world. But psychologically, this job can be fucking horrible some days. Im on my 2nd day in a row of doing open-close alone and the rate at which customers come in and require help leaving me unable to do anything else is pushing me to the edge. I gave an honest effort to give some real work done yesterday, but I couldnt so much as pick up a case and walk to the shelf before a customer requires help. I would get 2-4 customer interruptions before being able to finish stocking 1 case. Walk there, and back, and there, and back etc etc. Today im just sitting behind the register. Even scanning out damages or doing thr cctv review is next to impossible with the hht screen timing out every 3 seconds and the office being a solid 20 yards from the register. Fuck it. I did 1/2 a RT yesterday in 14 hours so genuinely what is the point. So im just sitting on my phone. But its still irritating getting interrupted every 30 seconds-2 minutes. Fuck. I need a couple days off.

Of working for this "wonderful" company. I finally get to give my 2 weeks notice!

Wallyworld offered me full time, same pay and better benefits. On my birthday no less!

We have an employee at our store and this is her third week and she’s still yet to get paid on the money network card. We’ve opened several tickets and got nowhere with MN or ERC. How do we fix this???

It was my understanding that we are not allowed to hoard $5 off $25 coupons or type in our numbers for customers so they could save. So why are people still doing it?

I’m genuinely looking for advice, support, and guidance from people who have experienced difficult management situations, especially those familiar with Dollar General. Because at this point, I’m exhausted trying to navigate everything on my own as the assistant manager
I’ve been dealing with ongoing issues with my Store Manager, and it has reached a point where I feel like I’m constantly having to defend myself, my decisions, and my circumstances, even when I’m genuinely trying to do the right thing.
One of my biggest concerns is communication and accountability. Recently, we had a situation involving the store being closed. I communicated with management, attempted to call and text her and followed the direction I was given by higher management. I wasn’t making decisions on my own just because I wanted to. I was trying to handle a difficult situation with the information and direction available to me.
The frustrating part is that she later contacted me upset, saying she could have come in and helped if she had known how bad things were. However, I had attempted to contact her, and she had previously told me, in her own words, that she was done being on her phone dealing with work-related matters that day. When I tried to contact her again and couldn’t get an answer, I was left trying to manage the situation.
I understand that managers have lives outside of work, and I don’t expect anyone to be available every second of every day. But I do believe there needs to be clear communication, a plan for emergencies, and accountability when employees have made reasonable attempts to get help and follow instructions.
Another major issue is the write-ups I’ve received, particularly when the circumstances involved my health or my children.
I was written up for missing work because my child experienced a medical emergency. As a mother, my child’s safety and well-being have to come first in an emergency. It was an incredibly stressful situation to deal with, and having disciplinary action added on top of it made an already difficult experience even harder.
The other situation involved my own health. I didn’t have sick hours available, and I was placed on a psych hold. She was given a doctor’s note excusing my absence due to that situation prior to my shift beginning yet I still received what became my last and final write-up.
That is one of the things I am struggling to understand. I recognize that attendance policies exist and that employers have procedures they must follow. However, when medical circumstances are involved, documentation has been provided, and there are legitimate reasons for an absence, I believe those circumstances deserve to be appropriately reviewed rather than leaving an employee feeling as though there is no consideration for what they were dealing with.
Having a final write-up hanging over my head while trying to manage my health, care for my children, and fulfill my responsibilities at work has caused me an enormous amount of stress. I want to understand what my rights and options are, what Dollar General’s policies actually say, and whether these situations were handled appropriately.
Scheduling is another ongoing concern.
It often feels like weekends are automatically treated as management’s time off while my own time and responsibilities come second. I have children and a life outside of work, too. My time matters just as much as anyone else’s.
I also have a doctor’s note recommending a schedule of three days on and one day off, and I have concerns about that recommendation not being followed consistently. I’m trying to balance my work responsibilities with my health and family obligations, and I need to know that my documented needs are being taken seriously.
What makes all of this especially frustrating is that I feel like I’m expected to carry significant responsibility as an Assistant Store Manager, help keep the store operating, handle difficult situations, and solve problems when they arise. Yet when I need support, clear communication, or consideration for circumstances outside my control, I don’t always feel like that same support is there for me.
I’m not saying that I should never be held accountable. I understand that management comes with expectations, and I’m willing to take responsibility when I make a mistake. What I struggle with is feeling like the circumstances surrounding my absences, the documentation I have provided, the attempts I’ve made to communicate, and the directions I’ve followed aren’t being given the consideration they deserve.
I’m not trying to get anyone fired, start drama, or encourage people to attack my manager. I want to understand how to protect myself professionally, how to address these concerns appropriately, and how to continue doing my job without feeling like I’m constantly one situation away from losing it.
So I’m asking for advice from anyone who has been in a similar position, particularly current or former Dollar General employees, Assistant Store Managers, Store Managers, District Managers, or HR professionals.
Has anyone experienced write-ups related to a child’s medical emergency or their own documented medical circumstances?
If a doctor’s note was provided, what steps can an employee take to have the circumstances reviewed?
How should an employee handle a final write-up when they believe the circumstances weren’t properly considered?
What are the appropriate channels for addressing concerns about a Store Manager’s communication, scheduling, and accountability?
How do you protect yourself when you feel unsupported by your direct manager but still want to remain professional and keep your job?
I would genuinely appreciate advice from people who understand Dollar General’s policies and management structure, especially anyone who has successfully navigated a similar situation.
I’m not looking for validation just for the sake of being right. I’m looking for honest advice, information, and direction because I want to handle this correctly.
I’m trying to be a good employee, a good mother, and a person who takes care of her responsibilities. I shouldn’t have to feel like I have to choose between taking care of my family, managing legitimate health circumstances, and protecting my livelihood.
Sometimes you can be trying your absolute hardest to do everything right and still feel completely alone in the process. That’s where I am right now, and I could really use some guidance. ❤️
Please keep the comments respectful. I’m asking for help and understanding, not a public argument with anyone.

My dm says i still need to do pet scans 2 weeks before and 4 weeks after, is this accurate

Hey! So I haven’t worked for DG very long and my SM is new to the role (like only had it a month) and so I get mistakes happen. They posted the schedule last week and I was supposed to work 2-1015 today. I checked it this morning like I always do, and it still said 2-1015 however I just got a call from my SM saying he had changed it to 2-615 to give someone else more hours but they said they couldn’t do it so he still wants me to close. My question is, can they do that? Change it day of?

i am so fuckin tired of dudes walking in and asking for pokémon cards. honestly i hate when we actually have them even more, bc somehow word spreads, and then 10 more dudes come in looking, all of which get pissed we dont have them because the first asshole bought them all. then they come in 2 times per day, every day, until we get more in stock

had a dude today drag his kid (like 5 years old) into the store, as well as a full on infant in a basket, asking if we have them. he bought like 8 packs, wouldn't buy his kid a juice he was asking for, which honestly just kinda made me angry, bc how tf you gonna spend just under $100 on pokémon cards for yourself IN FRONT OF YOUR KID that you dragged into the store, but not buy your kid a $2 juice?

and this isnt an isolated incident like this, it happens on a daily basis. anyone else have related stories?

I'm afraid my boss is purposefully setting me up to fire me.

Several months ago, I reported my store manager to HR for an ongoing problem that was affecting our scheduling. They reached out to him and disciplinary actions were taken to resolve the issue.

After that he started cutting my hours. From 20-30 hours a week down to 6-14 hours. And I'm supposed to be full time. Now it's gotten worse. Every time i have an upcoming shift, he leaves a list of tasks to complete that are physically impossible. And the next day he goes on the group chat and complains that I haven't done what was asked. Hes already threatened write ups. He never complains about anyone else. It's always just me.

I've tried explaining to him that I'm getting as much done as I physically can while I also have to run the register. But he doesn't seem to care. Its really starting to feel like he's purposefully manufacturing situations that I will fail so that he'll have an excuse to fire me. (I'm always scheduled the majority of my shifts alone, yet expected an amount of work that would take 2-3 people)

He's already written me up for being late, even though I had a legitimate reason and I notified him hours in advance to let him know.

Is there anything I can do? HR? District managers? I just want to let someone know this is happening so I don't end up losing my job as retaliation for my HR complaint.

Feel free to share your own personal stories, but here's a few out of MILLIONS that I experienced:

*Doordash/Instacart drivers and even a few customers putting water in their carts and asking if they have to take them out for us to scan them. We have the handheld scanners but they can't reach that far unless we stretch our body over the register. Gets annoyed at us when we tell them to put one on the register so we can scan them.

**Customers arguing with us over coupons that aren't being applied at checkout. Explaining how certain coupons work don't even help sometimes, and most of the time they ask you to take the item(s) off or void the whole transaction.

***Not as much of a common problem for me, but customers trying to refund gift cards despite the receipt saying all gift card and prepaid purchases are final.