Pre-tips not being paid out
Hey guys, I want to talk to you about something I’ve been noticing with pre-tips, because I’m wondering if anyone else is experiencing the same thing.
Yesterday I picked up four orders. Three of them showed pre-tips of $20, $17, and $8 — $45 in expected tips between those three orders alone.
None of those tips appeared in my earnings yesterday or this morning.
I contacted Shipt and was told to request a tip audit. I specifically asked them not to give me a generic response because I wanted to know what happened to the specific pre-tips I saw on these orders.
They did the audit and came back saying there were “no unpaid tips” on my orders.
That still doesn't answer my question: What happened to the $20, $17, and $8 pre-tips that were displayed when I accepted those orders?
Shipt told me that customers who pre-tip have up to two hours after delivery to change their tip. If the customer doesn't change it, then where does that pre-tip go? And if the customer DOES change or remove it, why isn't the shopper notified somehow? We're left wondering for days whether the tip is coming, whether the customer changed it, or whether something else happened.
This is not the first time I've experienced missing pre-tips or tips in general even from preferred client, but yesterday was the point where I got really frustrated because we're talking about $45 in tips that influenced my decision to take those orders. And I also have to fix my car to be able to keep working. And without those $45 I only made $36 in based pay which doesn't help me whatsoever to pay for the $150.00 car repair.
So I'm going to start documenting everything from now on.
If this also happens to you, when you see a pre-tip on an order, take a screenshot before you accept it. Then document what you actually receive after delivery and whether/when the tip eventually appears.
We currently don't have enough transparency to know what is happening to these pre-tips, and Shipt's generic responses aren't answering the question.
If other shoppers are experiencing this too, start documenting it. Screenshots and actual order-by-order records are a lot more useful than all of us just saying, “This keeps happening to me.”
Let's see what the actual data shows.