r/ShiptShoppers

Hey guys, I want to talk to you about something I’ve been noticing with pre-tips, because I’m wondering if anyone else is experiencing the same thing.

Yesterday I picked up four orders. Three of them showed pre-tips of $20, $17, and $8 — $45 in expected tips between those three orders alone.

None of those tips appeared in my earnings yesterday or this morning.

I contacted Shipt and was told to request a tip audit. I specifically asked them not to give me a generic response because I wanted to know what happened to the specific pre-tips I saw on these orders.

They did the audit and came back saying there were “no unpaid tips” on my orders.

That still doesn't answer my question: What happened to the $20, $17, and $8 pre-tips that were displayed when I accepted those orders?

Shipt told me that customers who pre-tip have up to two hours after delivery to change their tip. If the customer doesn't change it, then where does that pre-tip go? And if the customer DOES change or remove it, why isn't the shopper notified somehow? We're left wondering for days whether the tip is coming, whether the customer changed it, or whether something else happened.

This is not the first time I've experienced missing pre-tips or tips in general even from preferred client, but yesterday was the point where I got really frustrated because we're talking about $45 in tips that influenced my decision to take those orders. And I also have to fix my car to be able to keep working. And without those $45 I only made $36 in based pay which doesn't help me whatsoever to pay for the $150.00 car repair.

So I'm going to start documenting everything from now on.

If this also happens to you, when you see a pre-tip on an order, take a screenshot before you accept it. Then document what you actually receive after delivery and whether/when the tip eventually appears.

We currently don't have enough transparency to know what is happening to these pre-tips, and Shipt's generic responses aren't answering the question.

If other shoppers are experiencing this too, start documenting it. Screenshots and actual order-by-order records are a lot more useful than all of us just saying, “This keeps happening to me.”

Let's see what the actual data shows.

I’ve somehow made it through 7 years as shopper without receiving one of these, until yesterday. I did 8 orders yesterday and woke up to a fresh 3 star with the feedback being unspecified. I know for certain it was someone from yesterday as I’ve been on vacation the past 3 weeks. Every order went smoothly. I communicated as normal, quadruple checked everything as normal, followed all the instructions as normal. RF already denied 3X this morning.

I’ve seen that it’s nearly impossible to get these forgiven, but damn this sucks. Waiting for this to fall off is going to take so much time with how limited orders are even with perfect stats.

Do any of the super vets have any ideas how best to approach this? Or do I just take the L and wait (and lose income) for this to fall off? Do I just black list everyone from yesterday?

I don't usually care alot about stats anymore but the 4 stars are setting me back. In the last week or so I got maybe like 4 of the 4 star rating and I keep thinking back on what I could've done wrong and I am on time and I'm 100% on time, I communicate about items and I try to bag them as well as I can. I went from a 4.9 to a 4.78 recently and I really am not sure. I am 100% on on time and reliability :/ none of the customers left me any feed back either. Also every order I delivered I got tips so I am not really sure why I keep getting the ratings poorly. Have anyone tried to ask for rating forgiveness? I tried last time but it says it doesn't impact my rating. My status on shipt went from excellent to fair now

EDIT: shipt have responded to me and my ratings are forgiven.

I usually get tipped on the majority of my orders. It seems at about 80%. I know some come in like two weeks later which is crazy to me, but still, I receive them. Over the past three days now I've completed 13 orders and not a single tip received on any of them. This doesn't feel normal. I feel like I should have at least gained one by now. Is something up with the app? I guess it's a nice surprise when a tip you forgot about or weren't expecting pops up, but it's frustrating when you just have to assume you've earned nothing. I wish they could put a shorter time frame on the tip aspect. I guess it's just the not knowing that bothers me. I've done Amazon Flex and any tipped orders are automatically settled within 27 hours.

I am a shopper but also order target delivery often. I made an order yesterday for about 10 items, mainly made it because I was out of dog food. A shopper I’ve never seen before accepted my order and his profile picture was a cartoon character. Kind of thought that was strange that was allowed but whatever. He shopped 2 of my items and then messages that the store doesn’t have my dog food and doesn’t send a substitute option nor a picture of the shelf (this is important later!). I messaged him and said “Is there any way you can ask an associate if there’s any in the back? I know that’s a pain and I’m so sorry but I’m completely out and it shows 4 in stock so just want to double check”. (I know the app is NOT accurate always but my store typically has stock in the back. I always ask an associate to check for items that the app still shows in stock and are important/non substitutable items. Just saying that for my specific store, the associates are kind and usually we find back stock). This man has the audacity to respond with “I don’t know what to tell you. There is no more. I already told you that.” So I messaged support and got my order canceled because there’s absolutely no reason to speak to a customer that way, especially when I apologized for being a pain! If he didn’t want to ask an associate, he could’ve just lied and said I’m sorry I double checked but there’s no more. But no, he had to be rude. And here’s the kicker: I drove directly to the store after this, arrived maybe 20 minutes later. And they were indeed out of the size bag I ordered, but they had a smaller bag of the same exact food right next to it on the shelf! And he never offered that, even though the app would’ve showed that as the first substitute option. I was so angry, this job is not that hard and it is absolutely shoppers like that that give shoppers a bad name.

What percentage of publix orders would you say come in through shipt?

Does anyone have issues with their map not loading all addresses? This is something that I've just been dealing with, but hopefully someone can help. I'm currently sitting here trying to update and add a tip that came in from 08/12, and my addresses are going from 08/15 and skipping back to July. Usually try refreshing a bunch and they slowly load a few more addresses at a time, but it's currently not working, any advice?