u/Gullible-Positive-49

I made a MSD purchase within MINUTES of the store opening. Basically as soon as possible with the sale. I placed an order for the hourglass foundation that I was super super excited about. I received my order today, and of course the one full sized, hero item in my order was nowhere to be found.

I know this happens all the time with IPSY and I was taking a risk by placing the order (the fact that placing an order with this company is considered a known risk is such a huge red flag), but I’m super upset cause I realize the product is no longer in the shop and I likely have zero chance of getting the product I ordered that was the entire impetus for placing the order. The glambot asked for my address and implied a replacement product would be shipped. Am I getting the product I ordered or are they sending me some random crap I didn’t order that they “consider” an equal replacement? Cause I don’t want a random foundation…I want the hourglass.

I customized my order within an hour of the July extra order customization period opening. I just talked to the glambot and found out that my order won’t be delivered until July 27th. I live in the contiguous us…not Alaska or Hawaii. It seems ridiculous to me that the order is taking this long.

Moreover, the customer experience of the cancellation window being before i even get my second bag is just downright manipulative. How do i know if i like the service if I’m not even getting my order before you charge me again?

And i won’t have enough time to use the products to be able to review them before the review window closes. Just feels like they don’t care about their customer experience at all. I’m starting to feel like they treat us like they are doing us a favor by fulfilling their orders instead of showing care for us as customers and this is just my second month back after a long hiatus.