u/GuptaManan100

I bought a ticket to Werchter Parklife (Belgium) specifically to see one band. I literally planned an entire Europe trip around this show, flights, accommodation, the whole itinerary built around that date.

The festival just announced that band has been replaced with a different one: https://www.werchterparklife.be/en/nieuws/landmvrks-at-werchter-parklife

I've already opened a support ticket with Ticketmaster requesting a refund, but I know these usually take a while and I'd rather go in informed.

A few questions for anyone who's been through this:

1. What are realistic odds Ticketmaster refunds for a line-up change like this? It wasn't a minor opener, it was one of the headliners, and clearly the reason people like me bought tickets.
2. If they refuse initially, what's the best way to escalate? Has anyone had luck citing EU consumer rules (the festival is in Belgium)?

Any advice appreciated, trying to figure out if I should keep hoping for a refund or just accept it.