u/GuyFieris_BestFriend

I have been trying to get a package delivered. After it wasn't delivered on Friday I ended up requesting to have it sent to an access point. I quickly received a notification that it couldn't be taken to the requested location and I needed to change the delivery. The catch was I couldn't change it because the request to change it to the access point was still pending. I called customer service went over everything with them and asked them to change it back to being delivered to the original address, they assured me they had despite it not showing up on tracking, and said once everything updated Monday morning I would see it out for delivery.

Cut to this morning and I get another notification saying it can't be taken to the requested access point and I need to change the delivery options. Again, I still can't make changes myself, so I call customer service. Explain everything and while sounding more competent in what they're doing and very apologetic for what happened Saturday, they more or less tell me the same thing. She assures me it will be delivered to my original address, that I will see confirmation of this in the tracking within the next 90 minutes and that it will be delivered today.

That was early this morning and nothing has changed. The distribution center it's at/comes from has a customer center attached. It's about a 30min drive. Is it worth driving there to try and sort it out(ideally get my package), or am I likely to not get any resolution and just be even angrier for having wasted more time and now gas?

I decided to change delivery to a UPS access point so I'm not stuck waiting around all day. a few hours after the request I got an e-mail, and the tracking page now says "The package cannot be taken to the intended UPS Location. Please select Change My Delivery to make alternate arrangements".

I figured fine, I will just have it delivered here after all, the problem is when I go into Change My Delivery it doesn't let me change anything because "there is a change request pending".

So in essence, there is a pending change that can't be completed and I have to modify it, but I can't modify it because there's a pending change...

I called customer support and they weren't really any help.

I live on a dead end street and work in the room that has the front door of the house attached to it (it's all windows, I see down the street).

Long story short I waited all day for a package that was out for delivery only to have them never attempt it. It didn't require a signature but it was expensive so I didn't want to not be around when it got left at the door.

This isn't the first time it's happened (not to suggest it happens often). Usually I call and the driver has put in a note along the lines of "house couldn't be accessed" etc. which seems like it's just them not wanting to deliver/running out of time, because there's no possible way they couldn't have delivered it.

This time the note claimed that "no person with the name on the address exists". Broke my brain a little.

Anyways, I was just curious how often drivers decide to simply not deliver something and claim they tried?

I get the human side of it, and honestly the only really upsetting part is that I waited all day, if I'd known it wasn't going to show up, meh...