"Hi everyone. Just wanted to share a frustrating experience. I have two Ultimate accounts (one annual, one monthly) because I play on Mac. Since COD has been down for 48h+, I contacted support.The agent (Alexandru Burlacu) was incredibly rude. He told me: 'NVIDIA doesn't force anyone to use the service' and basically said 'good luck' with any complaints.I’ve opened a formal ticket (#260502-000024) but I'm shocked at this treatment for premium users. Is anyone else getting this kind of response?"
I see some comments about the two accounts and the maintenance, and I want to clarify something: I really love GFN! It’s my favorite hobby and my only way to play on Mac. I’m not upset about the maintenance itself; I know the technical team is working hard to fix COD.
My only frustration comes from the chat experience. After supporting the platform with two Ultimate accounts, being told "nobody forces you to be here" felt a bit cold. I just believe that as a community, we deserve professional and kind communication from support. Happy gaming to everyone! 🤗
