u/HaileyMay

I have been a team leader for three years, and I want to improve how I handle my staff during busy deadlines. I am asking this because my company offered to pay for a six-week emotional intelligence program that costs $2,950. I worry that empathy is something you have naturally and cannot be taught in a classroom. I want to know if these short programs provide real tools to stay calm during office conflicts or if they are not a good use of money.

I found AIM courses while researching leadership training, and I do not know if they are worth the cost. Do you have other recommendations? Are there free ways to improve people skills, or is a formal class the best option? What is the most effective path for a manager?