Does Curve not want customers?
Last weekend, I tried making an account on the Curve Pay app, went through the process of entering all my personal information and got the KYC screen. I didn't have a form of ID available at the time so I closed the app until a few hours later when I was able to provide it.
When reopening the app, I was met by a screen saying "We couldn't verify you" and was told to contact the support team. When doing that I was immediately met with an automated response saying "After reviewing your application, we were unable to verify your identity based on the information provided. As a result, we are unable to proceed with your application at this time. For security reasons, we are unable to share further details regarding this decision.", so I figured getting in contact this way would be of no help.
Then I tried getting in contact via their complaints email where they then asked for my account details, only to get a reply back with a similar message I got earlier saying "After reviewing your application, we were unable to verify your identity based on the information provided. As a result, we are unable to proceed with your application at this time. For security reasons, we are unable to share further details regarding this decision."
By this point I was confused, I don't know if they're not willing to help because they don't have my ID? because I can't give my ID, the app locked me out before I got to that point. It could also be because I provided an addy.io alias email? I can't send emails from this address so I had to send the email from my Gmail. I also just noticed I forgot to provide my house number, only the postal code, but they didn't even following up asking for it, they just shut me out.
I don't know what's going on but looking at reviews of Curve and posts on this subreddit, this kind of behaviour is far from an isolated incident. It makes me wonder how many customers they'd have if users weren't shut out from using their services for no reason.
I could try sending them another email but if they're not willing to allow me to complete sign up, I at least want my account deleted considering they have personal data now with nothing in return, and if they fail to do this, I will have no choice but to file a GDPR complaint.