I have been with Addition Financial for over 10 years, (formerly CFE CU) a few months ago they got rid of all their live drive thru tellers. I was curios if there is even one person that found this beneficial!? First bad experience: I had two checks to deposit, total of only $450. the ATM would not take them, Failed twice. Went to a different branch, no luck, Tried the ATM live teller, no help! Checks where printed, and in perfect condition. Had to go inside. My wife is handicapped (dementia) and could not go in. Inside teller processed it in just 2 minutes, during which time my wife pushed the SOS button on our Rivian. Lucky I was able to stop any emergency responders. Today was a little more simple. I needed a pen to endorse check. ATM teller could not give me one. There is no benefit to eliminating all the tellers. When I do go inside, there are 2 tellers, helping no one. One of them could easily hop over to the window for one lane. Anyone have any positive experience with not having tellers?
u/HammerFL
I have been with Addition Financial for over 10 years, (formerly CFE CU) a few months ago they got rid of all their live drive thru tellers. I was curios if there is even one person that found this beneficial!? First bad experience: I had two checks to deposit, total of only $450. the ATM would not take them, Failed twice. Went to a different branch, no luck, Tried the ATM live teller, no help! Checks where printed, and in perfect condition. Had to go inside. My wife is handicapped (dementia) and could not go in. Inside teller processed it in just 2 minutes, during which time my wife pushed the SOS button on our Rivian. Lucky I was able to stop any emergency responders. Today was a little more simple. I needed a pen to endorse check. ATM teller could not give me one. There is no benefit to eliminating all the tellers. When I do go inside, there are 2 tellers, helping no one. One of them could easily hop over to the window for one lane. Anyone have any positive experience with not having tellers?