Ongoing Issue with RCS Chats since February - Level 2 Support Specialist is not competent and issue has had zero progress.
Your Google Fi Support Inquiry: Case ID [2-1290000041106 ] - ongoing issue with RCS Chats since February. I was actually told to buy a new phone - going from a Pixel 9A to a Pixel 10A and the issue has worsened. I have sent over 100 feedback requests... supposedly they "could not find" these feedback requests after a "deep review" when I had screenshotted every single one of them with timestamps. There has really been zero progress. When I go into Support Chat and ask for a supervisor, I am told they are a Level 1 specialist and cannot help me because I am with a Level 2 specialist. Level 2 specialist "Harry" but also sometimes "Kylo" refuses to escalate me to a supervisor and only responds via email 1x a day between 11PM and 4AM Eastern Time. Very repetitive comments and poor instruction. I have been on Google Fi since 2015 with four lines on my account when it was invite only, and have purchased numerous devices through Google Fi, but this is probably when we finally go to T-Mobile. I had them for 9 years prior to Google Fi, and really had virtually no problems. I think about blowing this whole ridiculous situation up on Instagram with my followers (medical parent, sizable following) and every single Reddit and Google Community thread I can find because this circular stuff is out of line. I have been told there is a "sight into management" but somehow am still stuck with a Level 2 specialist. I had an additional two lines that I migrated in US Mobile, so over this issue, Google Fi will lose 6 customers/lines they have had for over a decade. Great value of customers.