Triple a ripped off parts of bumper
So the towing company sent out by triple an attempted to hook my car from underneath. When he realized it was too low he told me and started to winch the hooks back up. I looked away for a split second to talk to the mechanic(guy in hoodie) and when I looked back a piece of my bumper was being dragged away by the winch. I thought that it just ripped off the piece but upon further inspection there is a gash in the the back part and also a gash through the white part as well. There are also a bunch of clip parts that are ripped open so the piece won’t mount back to the bumper properly. Also because they are all linked together parts of the black pieces on the left and right corners was also ripped out of place. In one picture you can see that it was not just popped out of place, part of the clip area is completely ripped
What are my options right now? I filed a damage claim with triple a but they barely gave me any information and basically said we will call you back. I looked online and many people ended up waiting for months to get any sort of conclusion. What if I just use my insurance? I just want to get everything fixed on their dime. What’s the best way to handle this?
The whole intercooler is now exposed. Can I even drive it or will I end up ruining the intercooler since there is nothing covering it. And winter is going to be here soon.. this really sucks.