u/Hanna_lh

Hi everyone,

I'm having a weird issue with my Phillips 2224/10 since yesterday, and I'm trying to figure out.

• Machine starts normally
• Grinder works normally
• Right when coffee should start coming out, the pump sound becomes very muffled/strained
• No coffee comes out
• Then there's a loud "clack" and red warning light turns on - Then it purges some water through the steam/hot water wand

Important details :

• Hot water through the steam wand works normally
• The dispensing stouts are not clogged (I opened them and tested pouring water through them manually and it goes does normally). I tested during brewing and nothing reaches the coffee spout area (or just a few bubbles)
• No anormal leakage either outside the coffee machine or in the bottom tray. Used coffee grouns are still being ejected normally into the container.

What I tried:

• Cleaned and rinsed the brew group
• Removed AquaClean filter and try without it
• Descaling
• Tested both with beans and pre-ground coffee
• Tested with no coffee at all
• Cleaned the coffee funnel

Here is a video of the problem. Did it ever happen to you? What do you think the cause is?