WGU Student Refund Stolen
I’m looking for other WGU student who have had their student refund stolen in Nelnet, and who are still waiting for an update from the WGU fraud team.
My MFA was set up, and I did not receive any suspicious emails. My refund was stolen minutes before it was supposed to be deposited, when hackers changed my bank account information, as well as my email and phone number. It was then routed to a dummy fraud account.
All I know is that Nelnet is trying to receive the funds back from the fraudulent account.
Aside from this, WGUs fraud team has been SO unhelpful. I am consistently the first one to reach out for an update, and when I do, I’m met with the most generic response.
It’s been almost 3 weeks since I was supposed to receive my refund.
I’m hoping we can all share the little information that we have, and potentially come up with a way to escalate the situation.
My concern is that my WGU tuition has already been paid, so their lackluster response is in regard to money that is considered “excess” and that does not benefit them in anyway.
Please share similar timelines and stories if you can relate. Hopefully we get an update soon!