u/Happy_Assistance2257

The moment the customer parked came in we talked. He made it specific he was only coming for one fog lightbulb and that was out.

When I explained to him honesty that you’re gonna be here in two weeks, replace the other one because it’s not gonna be symmetrical bright and it’ll be an eye sore…

And it’s in bulk cheaper

And then I tried to tell him since you have standard yellow bulbs you might as well upgrade them because there’s a deal going on pay the same for higher quality part.

And I even got him to come and get the high beam lights to!!

He First came to buy the fog lights and that’s it. and then came back to the store little over 30 minutes later and bought both high and low beams he bought to see if we had slowed down.

Because of my honesty, I told him and begged them not to go with the $10 bulb and to get the $13 one which in a pair is 18 bucks. Think about if this part going into known car.

Long story short I was able to take out all the bulbs and fog and install the new ones in 27 minutes exactly. But he returned 30 min before. So he went to get food and came back once it slowed

This customer basically came back to the store an hour and 15 minutes apart from the first time he came in. when he bought the fog lights, and then the store manager was by me, he went on lunch and once the manager left, 5/6 min right after the customer said he’ll come back in about 45 minutes later or so and my
Boss left too. I was covering the front all that time. 2nd manager came. And the customer returned right after. and my boss showed up 5/10 minutes after the 2nd shift Gm came and he taught that I was still with him all that time. and he goes onto the system that the transaction was technically transmitted an hour and 15 minutes ago, but I didn’t step outside to do anything until 26 minutes ago when my other boss came and customer came too. The cameras don’t lie. And it was 23 min after investigation actually.

It became such a big ass heated argument. We got three store complaints from customers screaming cursing, disrespecting me telling me when you have your name on the store. You could come talk to me then and he kept trying to emphasize. This is my store. This is my store, but I say goes.
M well this is all in front of the employees and customer. How’s it overly? I see how much you pay for rent each month you’re telling me you pay for all the inventory and most importantly I highly doubt this but you’re trying to tell me that my paychecks are coming out of your pocket get the fuck out of here.

25 min full swap

yeah
I don’t understand we shouldn’t generally offer to do small simple quick easy 10/15 services and things like that, which ain’t complex or unfamiliar. I feel sometimes people just wanna do a favor and do a good thing and install something to get two things done at once but then accidentally fucking something up bad. Alll in all, and everyone here at AutoZone have been and now are aware of absolutely no judgement harassment etc, towards anyone which “may potentially” have caused a selexrnfrenofnxuethem to feel a certain uncomfortable clcùway can’t be that deep unless someone just ain’t comfortable be a liability and it’s so preventable unnecessary but hearing the customer out and showing them that you’re actually hearing and listening to them and paying attention, no matter the outcome, they will know you did your best

But how do you think the sales have doubled in my past two weeks? It’s because word-of-mouth from every person that leaves the store with without a purchase it’s . I gave four people on unforgettable satisfaction experiences that they definitely went home shared about it.