u/HarrisSmyth

Do not buy from Halfords online unless you are certain you can collect the item yourself.

They would not allow a courier, or even another person I had authorised, to pick up my order. They also refused to refund it. When I tried to escalate the issue through online customer service, the chat was ended rather than referred to a manager.

An inflexible policy is one thing. Refusing a refund and shutting down the complaint is another.