Guess I will have to take my business elsewhere
TLDR: Rant - car rented fraudulently on my account: hertz’s response to my request to change my account number is to say they will delete my account
Hertz Gold customer for past 20 years. A few weeks ago, I rented a car in Springfield, MO and returned it. Two days later I received an email from Hertz at the Charleston Airport saying my return was overdue. I looked at the email with the rental info and immediately called them because the name and address for the rental were not mine, though my email, phone number, and hertz # belonged to me.
Some ne'er-do-well reserved a car in their own name, DL, and address but with my account #, email, phone number and credit card. Our last names were similar, but not the same. Long story short - they gave fraudulent info to book the car and then they stole it. Fortunately, the person paid with a different credit card than the one associated with my profile. Strangely enough, the fraudulent reservation never showed up in my app.
My guess is a walk up customer made the reservation with their own info, and ‘forgot’ their account #, and the hertz person looked up by last name - misspelling it - and found my name.
I immediately cancelled my credit card. Then I sent an email to hertz requesting that they change my account number due to fraud. Guess what? They say they can’t do it! They can only delete the account. Um… hello? Call your IT department, ask ChatGPT, or better yet - ask an 8 year old cuz they are super tech savvy! Where is your Customer Service?
Hertz has now sent me three letters telling me they will delete my account in response to my request for a new account number. So my history, points, profile and loyalty are worthless to them. Guess they have now become worthless to me.