r/HertzRentals

So, I rented a car with Hertz for 4 days without signing up for the all-inclusive PlatePass, I used a personal EZ-Pass transponder for ~18$ worth of tolls.
PlatePass charged my card with 116$ telling me that I drove through tolls without signing up. I then sent them an E-Mail requesting them to remove the charge, and they got back to me saying that if I were to remove the All-Inclusive charge, the bill would go up to (no error) 689.37$.
There wasn‘t even an EZ-Pass transponder in the car.
Has anyone dealt with this before and maybe has some advice on what I can do?

I rented a car from Provo Airport in Utah in July 2026. I did not know it, but the car had a defective tire. About twenty minutes into the drive, I noticed a warning on the dashboard display saying one of the tires had only 10lbs. of pressure (normal is around 30). I was able to find a gas station with an air pump, and I filled the tire. It was too late at night to go back to the airport, as the rental desk was closed. I drove to Park City, my destination. In the morning the pressure in that tire was below 20 lbs. I called the local Hertz, but they were sold out and couldn't help me. I called Hertz roadside assistance, but they could not come within an acceptable timeframe (a few hours). I had commitments, and I could not wait for them. I ended up not using the car. Before heading to the airport I re-filled the tire. I told the Hertz employee at the counter what happened, and he instructed me to call Hertz customer service. As an aside, you need to say, "I want to speak with a human" three times before a live person will answer. The customer service representative offered me $25 for the trouble. I said I wanted a refund. Then I was basically told they would look into the matter. This was approximately July 6-7. I did not hear back from them until September 3. Then I was offered $50. I said this was unacceptable. It is October 10, and I have not heard back from them.

I have rarely registered a complaint to any company, but I have dealt with customer service on many occasions. This is by far the WORST example of customer service I have ever experienced. They made almost no effort to resolve the problem, and their solution was entirely unacceptable. I understand the policy that they need a record of roadside assistance in order to really address a problem, but in the big picture, they could have done more. I will NEVER rent from Hertz again, and I discourage everyone from doing business with them.

Saw this reel of a guy with platinum and it looks amazing. I rent quite a lot as a presidents circle and I’d love to earn platinum.

I am disputing the charge for the alleged hail damage to the rental vehicle.
I rented the vehicle on July 27 and returned it before the agreed return/pickup time. The original rental agreement states that the vehicle was scheduled to be picked up by the body shop on August 18 at 2:14 PM. I had already returned the vehicle before that time.
Unfortunately, a hailstorm occurred at approximately 3:45 PM, after I had already returned the vehicle and no longer had possession or control of it. The next day, I was contacted and told that I was responsible for the hail damage.
I previously disputed this charge and provided the original rental agreement showing the agreed end time. Despite this documentation, my dispute was denied.
I am requesting that you review this matter again and provide documentation establishing that I had possession, custody, or responsibility for the vehicle at the time the hailstorm occurred. If the vehicle had already been returned before the storm, I do not believe it is appropriate to hold me responsible for weather-related damage that occurred afterward.
Please provide the specific contractual provision and evidence you are relying on to hold me responsible for this damage. I am requesting that the charge be removed from my account.
Thank you for reviewing this matter.

when I went to pick up the vehicle I rented it was not there, and Turo said it will take up to 10 days for a refund, today is my daughters birthday and I have no car now or no money to rent another car. Can I sue for financial hardship or somethin? this is the 2nd time this has hap to me, i encourage everyone to speak up when your car gets cancelled last minute. some please help me

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I got my electronic receipt after dropping my car of at Reagan Natl. I filled up in NJ and topped it off at a Gulf station 7 miles from the airport. Today they hit me with a 5 gallon/$57 surcharge for not having enough fuel!

I sent them screenshots form the CC app and we'll see what they say.

When I delivered the car it was filled and spotless, 525 miles remaining on the gauge. No one greeted me, the attendant waved at me and just said, Leave the keys in the car and we'll take care of it. My bad! I should've demanded they check me in.

Edited to say my gas receipt was at 16:21 pm and the recorded time of my return is 16:29. No way to use 5 gallons in 8 minutes.

UPDATE - Hertz wrote back in reply to my screenshots and said they'll refund the charges. Here is their reply:

We’re truly sorry for the experience you described and for the delay in our response. After reading your message and reviewing the screenshots you provided, we completely understand why the fuel charge raised concerns. You took the time to fuel the vehicle just before returning it, provided supporting documentation from your credit card, and then left the vehicle as instructed when no representative was available to greet you, inspect the vehicle, or verify the fuel level. We recognize the effort you made, and we want you to know that your concerns were heard and carefully considered. Your trust means a great deal to us, and we never want you to feel that your experience or the information you provide is overlooked.

Does anyone else here work for Hertz? I’m wondering how normal my situation is. This place is working me to the bone. Asks me to clean urine out of cars. Work 50 hours a week or more with no one to help me. Running a location on my own or with one other person since March. Left me alone after surgery when I wasn’t medically cleared to do anything but computer work…. The list goes on.

The fees charges by PlatePass (Verra Mobility) are unnecessarily high and Hertz, if it cares about customer retention, should not be allowing a third party vendor to take advantage of customers like that. Like Avis recently did, Hertz can terminate its contract with PlatePass or renegotiate it.

I reserved a vehicle through hertz, and used my Classic Triple A membership to get discounts and waive the young driver fee; however, in the price details, I don’t see the young driver fee at all. I was expecting it to say something like young driver fee 0 dollars, not sure if that’s how it’s supposed to look or if I did something wrong

I just spent over three hours on the phone. Trying to get to the local rental office at the tampa airport. The AI agent is impossible to navigate. You can barely get to a live agent. If you do, it's an hour later, asked to speak to a supervisor because they could not give me the information I needed waited on, hold for over an hour. Got another representative asked for the phone number to the agency office. In Tampa, so I could see about my wife dropping off a car. After hours and the way to get to the airport from there. The agent gave me a number that brought me back to AI HertzYour customer service is abysmal. It is by far some of the worst I have ever experienced. You have lost my business from forever and I am going to tell everyone I know. Never to do business with you. Sorry I had to dictate this had eye surgery today and can not see well. That is why I needed a rental car.

I haven't rented (at least I don't think I have) when they had AI scanners. All of these posts about AI scanners coming back with damage no one knew about are definitely making me paranoid about renting with them. Is it possible to wait at the Hertz location for the AI scan results just so you can deal with a human if something flags with damage?. Or at least get the green light that all is good while you're actually on site? Leaving the store wondering if at any moment a txt is gonna pop up that I owe seems kinda....terrible.

I have seen other posts talking about the difference in price when booking from Europe to rent a car in the States, but by a mere coincidence I found myself trying in the opposite way.

I am a European citizen and resident and I was trying to book a car in a Spanish city. The quote was around 120 EUR if I wanted to pay at the counter.

I tried to do the same using a VPN set in the States and the price came up as 30 EUR, so 4 times less.

I checked all the T&C available but I can’t see any exclusion such as a specific country of residence that could lead to a refusal in rent me the vehicle.

It’s true that the booking process seemed to easy for a European mind and no personal details a part for names, phone and email were requested and the issue might arise a the counter.

Has anyone had a similar experience?

TIA

I have been getting letters from Viking Client Services and thought it was impossible that I caused damage to this Hertz car I had rented for less than a day. I returned it to a parking lot in the evening, no damages at all, after the store was closed which I was told was okay to do.

I called Viking, and they said that 80% of people call and say there’s no way they made damages to the car and Hertz is prepared for that: documenting with pictures and the odometer to make sure they are charging the right person.

I haven’t seen the documents as it’s getting emailed to me (apparently it takes overnight to email at Viking) but my guess is that if there is damage, it was done in the parking lot overnight by who-knows-who. Anyway, $500.84 in damages.

Just here to vent and see if any other young FOs have run into this.

I’m 23 and trying to figure out a backup plan for getting home if my commute falls apart. Renting a car seems to involve limited availability, young-driver fees, and potentially a $50 Uber just to reach a location that has something available vs being able to rent from the airport directly.

I have USAA insurance, no accidents, and no traffic violations. I can fly a plane full of passengers, but apparently Hertz needs extra reassurance that their Kia will come back with all four wheels attached.

I’m trying to get home, not qualify for NASCAR.

Any other FOs under 25 found a reasonably painless way to rent a car, preferably without the “you haven’t had enough birthdays” surcharge?

I rented from Hertz for the first time this past weekend. Had the nicest young man wait on me when I checked in and same one when I checked out. Each time he had to adjust the receipt as HERTZ had added fuel option fee for $48.46 and toll fees for 29.98. He took them off the receipt and showed me the new total of like $174. So TODAY I look on the internet just to check the receipt and both fees are back on there. And as you all know, NO WAY to talk to a person at the Denver Airport location. AAA supports Hertz but I am definitely sharing this experience with them and will never be a customer from them again. I am just shocked at the mess this company is in.

Ok, so. I need to return a hertz rental today but I don’t have a ride back home. Can I use my own resources to have it dropped off at the hertz without me being present? God please. Please say yes. It’s been a long year I ain’t walkin back home.

We prepaid a Firefly (Hertz) rental in full through Booking.com for our honeymoon on the Garden Route in May. At the counter on day one, we were told for the first time that we had to pay a R15,000 deposit. It wasn't on the booking anywhere. We had no other options, so we paid it.

Staff told us the refund would take 7 business days max on a credit card, and less on a debit card, so we used debit. It took about 25 business days, more than four calls, two formal emails, and a promised callback from a senior manager that never happened. In the end it was never even reversed to the card. I had to send them my banking details so they could pay it by EFT.

Three months later, four R400 "fine handling fee" invoices showed up. Each one was due on the day it was issued and emailed to me a day or two later, so every invoice was overdue before I'd even seen it. Their statement says invoices not queried within 30 days are "deemed correct."

I'm paying the actual fines to the municipalities. That's fair. But when I asked Hertz to review the fees given all of the above, the reply was one line: no waiver. I've asked for a manager review, and if that goes nowhere, it's going to the Motor Industry Ombudsman (MIOSA).

Has anyone else had invoices from Hertz/Firefly SA that were overdue on arrival? And has anyone had any luck getting a manager to actually look at a complaint?

I now understand the many complaints about Hertz. Going to pick up our reserved Gold member rental at DCA an employee offers an upgrade for no additional cost. We naively believe it and pick up the suggested car. We leave the DCA garage and drive to see our daughter in Richmond. Only there do we realize the price on the rental record is double what our reservation email showed! We called Hertz and after a long wait the representative says he can't do anything to go back to our original price, suggests we drive to a Hertz in town to exchange the car. We do and the representative at that Hertz says he can't change it. I am sorry I didn't see this Reddit before. Will take suggestions on how to solve this. Thanks.