u/Traveljourney

I now understand the many complaints about Hertz. Going to pick up our reserved Gold member rental at DCA an employee offers an upgrade for no additional cost. We naively believe it and pick up the suggested car. We leave the DCA garage and drive to see our daughter in Richmond. Only there do we realize the price on the rental record is double what our reservation email showed! We called Hertz and after a long wait the representative says he can't do anything to go back to our original price, suggests we drive to a Hertz in town to exchange the car. We do and the representative at that Hertz says he can't change it. I am sorry I didn't see this Reddit before. Will take suggestions on how to solve this. Thanks.